Leading with Emotional Intelligence: Hands-On ... - always yours

ARE YOU A STAR PERFORMER OR JUST AVERAGE? 65
Great leader with a poor performance issue:
John is not performing as I would like him to. “John, let’s spend
time going over the next assignment together. You haven’t been
performing like I know you can and I want to help. You have always
met expectations, so tell me what is going on here. I’m sure we can
come up with a plan that will make a difference to you. When can
we meet?”
Time = 18 seconds
Average to good leader on self-management:
Thinking to self: “I’d better work through lunch because I am
behind and can catch up if I eat at my computer.”
Time recharging = 4 minutes
Great leader on self-management:
Thinking to self: “I am feeling tired and need to recharge. Going
to lunch will help keep things in perspective and I will come back
refreshed and better able to deal with these next challenges.”
Time recharging = 45-60 minutes
Average to good leader on managing up with the boss:
Thinking to self: “I am not sure what she thinks of me or how I
am doing. I know she is very busy and probably doesn’t need another
interruption. I’ll stay away unless she needs something from me.”
Time with boss = 15 minutes informally through the week
Great leader on managing up with the boss:
Thinking to self: “I am not sure what she thinks of me or how I
am doing. I will schedule some time with her and clarify expectations
and make sure I am doing what she wants. It will also give
me some visibility on my projects. Scheduling a weekly check-in is
something that will help me. I will take the initiative to create the
agenda and keep the meeting focused. I will also update her on my
projects with an email status if that will help her.”