Leading with Emotional Intelligence: Hands-On ... - always yours

INTRODUCTION 13
all point to the paramount place of emotional intelligence in excellence
on the job—in virtually all jobs.” 16
Competency research in over 200 companies and organizations
worldwide suggests that about one-third of this difference is due
to technical skill and cognitive ability, while two-thirds is due to
emotional competence. 17
“In general the higher a position, 85 percent of their competencies
for success were in the EI domain.” 18
WHO IS THIS BOOK FOR?
This book is for everyone who wants to move up or perform
better in his or her role by applying Emotional Intelligence strategies
and tools.
If you are:
• An Individual Performer, you can use Leading with Emotional
Intelligence to see what competencies you need to
focus on to become a Star Performer. You don’t have to supervise
someone else, but can use the tools to improve your own
performance in a safe, well-paced manner.
• An Executive or Manager in an organization, you usually
have development plans in place for the people you supervise
to bring them to the next level. The problem arises when
you don’t have the training, experience, or time to help your
people know what to do differently after helping them identify
their development areas. Leading with Emotional Intelligence
provides you with a map and proven tools to support
positive changes as you guide your direct reports toward
becoming Star Performers.
• A Coach of any kind—whether working with business executives
and leaders or life, personal, and career coaching—you
can effectively use all of the tools in Leading with Emotional
Intelligence to enhance your work. The strategies
included will raise the Emotional Intelligence of your clients