Leading with Emotional Intelligence: Hands-On ... - always yours

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ARE YOU A STAR PERFORMER OR JUST AVERAGE? 47 Derailers • Possibly overused confidence and optimism EI Ratings: Pete Carroll PERSONAL SOCIAL Understanding Self Others ✭ ✭ Managing Self Others ✭ ✭ MEG WHITMAN Meg Whitman resigned as CEO of eBay in 2007. Her leadership skills turned to teaching as she stayed at eBay through 2008 in order to advise the new CEO, John Donahoe. By the end of that year she was officially recognized for her leadership aptitude by being inducted into the U.S. Business Hall of Fame. In her decade at the helm she took eBay from a start-up to an $8 billion global powerhouse, revolutionizing the way goods are bought and sold online. As a matter of fact, eBay has been the “fastest growing company in history, faster than Microsoft, Dell, or any company during the first eight years of its existence.” 64 Fortune magazine twice named her the most powerful woman in business. Whitman is running to be the first woman governor of California in 2010. 65 One of the first things that attracted Whitman to eBay, then a two-year-old start-up in 1998, were the company’s values that people are basically good, everyone has something to contribute, people should be treated respectfully, and an honest, open environment can bring out the best in people. The second thing she was impressed with, as a business executive, was the growth at 70% per month and costs so low that their profits were 85% of revenue. She saw that eBay is a company of the future, with no factories or
48 LEADING WITH EMOTIONAL INTELLIGENCE inventories, and where the customers do the work. 66 In 2000, when revenues were $431 million, Whitman announced that eBay would reach $3 billion in 2005. (Initiative, Leadership, and Achievement Orientation) “Few investors believed in her, and even her board had doubts.” 67 Whitman was the youngest of three children and grew up in Long Island, New York. She went to Princeton University and majored in Economics and then attended Harvard Business School. She has always been driven and even had the Wall Street Journal delivered to her dorm room as an undergraduate. Whitman studied brand management at Proctor and Gamble and strategy at Bain Consulting. She then worked at Disney, Stride Rite, Florist Transworld Delivery (FTD), and Hasbro. As president and CEO of FTD, Whitman had her fi rst taste of the limelight. In 1995 she rejuvenated the brand and it became a profitable private company. She was attractive to eBay because of her consumer marketing background. Whitman demonstrated her adaptability, leadership, and change management skills numerous times at eBay. She fended off competition, hired a top technology chief at all costs, and survived a 22-hour website crash, which she called a “near death experience.” eBay’s purchase of PayPal was risky yet successful. Terry Semel, former CEO of Yahoo!, called it “a great acquisition.” (Adaptability and Change Catalyst) eBay’s success is built on service orientation. Whitman herself responded to many customer emails. The company responds to emails in 24 hours or less and maintains customer loyalty, and more than half of the eBay referrals are from customers. Listening to customers and providing for their needs had helped Whitman expand the company and maintain the “small-town feel on a global scale.” (Service Orientation) Onstage before several thousand customers, she told them, “eBay’s success will always be based on your success. eBay reaffirms my faith in humanity. eBay is proof that people are basically good.” 68 (Empathy and Leadership)
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PRAISE FOR LEADING WITH EMOTIONAL I
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“Leading with Emotional Intellige
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“Dr. Reldan Nadler has provided a
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LEADING WITH EMOTIONAL INTELLIGENCE
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This book is dedicated to Martin S.
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CONTENTS PREFACE ACKNOWLEDGMENTS IN
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CONTENTS xiii CHAPTER THREE: SELF-C
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CONTENTS xv Experiential Teambuildi
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CONTENTS xvii 3. White Space Issues
Page 20 and 21: PREFACE As a psychologist doing exe
Page 22 and 23: ACKNOWLEDGMENTS Iwould like to firs
Page 24 and 25: INTRODUCTION WHY EMOTIONAL INTELLIG
Page 26 and 27: INTRODUCTION 3 All of us have exper
Page 28 and 29: INTRODUCTION 5 LEADERS’ CONSEQUEN
Page 30 and 31: INTRODUCTION 7 Great leaders, like
Page 32 and 33: INTRODUCTION 9 ativity, and decisio
Page 34 and 35: INTRODUCTION 11 the Emotional Quoti
Page 36 and 37: INTRODUCTION 13 all point to the pa
Page 38 and 39: INTRODUCTION 15 ▲ What can I do a
Page 40 and 41: CHAPTER ONE ARE YOU A STAR PERFORME
Page 42 and 43: ARE YOU A STAR PERFORMER OR JUST AV
Page 106 and 107: CHAPTER TWO EMOTIONAL SELF-CONTROL
Page 108 and 109: EMOTIONAL SELF-CONTROL TOOLS AND ST
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EMOTIONAL SELF-CONTROL TOOLS AND ST
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CHAPTER THREE SELF-CONFIDENCE TOOLS
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SELF-CONFIDENCE TOOLS AND STRATEGIE
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CHAPTER FOUR TEAMWORK AND COLLABORA
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TEAMWORK AND COLLABORATION TOOLS AN
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CHAPTER FIVE DEVELOPING OTHERS TOOL
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DEVELOPING OTHERS TOOLS AND STRATEG
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CHAPTER SIX COMMUNICATION AND EMPAT
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COMMUNICATION AND EMPATHY TOOLS AND
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CHAPTER SEVEN THE GAME PLAN Great l
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THE GAME PLAN 305 • Key executive
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THE GAME PLAN 307 4. Success Rules:
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THE GAME PLAN 309 10. Focus on Stre
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THE GAME PLAN 311 5. What will keep
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THE GAME PLAN 313 MONTH: YEAR: WEEK
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NOTES INTRODUCTION 1. W. Bennis,
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NOTES 317 24. M. Buffett and D. Cla
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NOTES 319 86. M. Buckingham, The On
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NOTES 321 CHAPTER FOUR 1. H. A. Elf
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BIBLIOGRAPHY Alexander, J. “From
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BIBLIOGRAPHY 325 Everts, D. “Carl
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BIBLIOGRAPHY 327 Maslow, A. Toward
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ADDITIONAL RESOURCES The following
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ADDITIONAL RESOURCES 331 EQ Univers
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INDEX Accountability and consequenc
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INDEX 335 Derailers of Bill Clinton
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INDEX 337 Le Doux, Joseph, 86 Leade
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INDEX 339 eight strategies for, 92-
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ABOUT THE AUTHOR Dr. Reldan S. Nadl
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HOW TO ENGAGE THE AUTHOR TO BRING E
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