Leading with Emotional Intelligence: Hands-On ... - always yours

NOTES 321
CHAPTER FOUR
1. H. A. Elfenbein, “Team Emotional Intelligence,” in Linking Emotional Intelligence
and Performance at Work, ed. V. U. Druskat, F. Sala, and G. Mount
(Mahwah, NJ: Lawrence Erlbaum Associates, 2006).
2. J. Kotter, Leading Change (Boston, MA: Harvard Business School Press, 1996).
3. P. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization
(New York: Doubleday, 1990).
4. Ibid., xix, xxi.
5. J. M. Kouzes and B. Posner, Leadership Challenge (San Francisco: Jossey-
Bass, 1987).
CHAPTER FIVE
1. D. Goleman, Working with Emotional Intelligence (New York: Bantam Books,
1998).
2. Ibid.
3. Ibid.
4. C. Cherniss and D. Goleman, The Emotionally Intelligent Workplace (San Francisco:
Jossey-Bass, 2001).
5. D. Smith and G. Bell, The Carolina Way: Leadership Lessons from a Life of
Coaching (New York: Penguin Press, 2004).
6. Ibid.
7. M. A. Dalton and G. P. Hollenbeck, How to Design an Effective System for Developing
Managers and Executives (Greensboro, NC: Center for Creative Leadership,
1996).
8. D. C. McClelland, “Identifying Competencies with Behavioral-Event Interviews,”
Psychological Science 9, no. 5 (1999): 331–339.
9. P. Falcone, 96 Great Interview Questions to Ask Before You Hire (New York:
American Management Association, 1997).
10. D. Grote, “Driving True Development,” Training, July 2005.
11. Ibid.
12. D. O. Clifton and P. Nelson, Soar with Your Strengths (New York: Delacorte
Press, 1992).
CHAPTER SIX
1. D. Goleman, Working with Emotional Intelligence (New York: Bantam Books,
1998).
2. Ibid.
3. Ibid.
4. J. L. Luckner and R. S. Nadler, Processing the Experience (Dubuque, IA:
Kendall/Hunt Publishing, 1997).
5. H. Friedman and R. DiMatteo, Interpersonal Issues in Healthcare (New York:
Academic Press, 1982).