Leading with Emotional Intelligence: Hands-On ... - always yours

TEAMWORK AND COLLABORATION TOOLS AND STRATEGIES 155
ACTIONS to do the unnatural and be more effective:
Leaders look for every opportunity to learn and improve. Below are
some suggestions.
• Hold sessions to crystallize learning and “spread the news”
to the right people.
• Recognize individuals’ efforts and contributions, which
increases discretionary effort and raises morale.
• To keep performance focused, give timely and specific
feedback.
10. MENTOR OTHERS
AVERAGE: Gets caught up with the urgent crises of the day and
does little mentoring or training of key employees or colleagues.
STAR: Takes time to train and mentor others to be better performers.
Keeps motivation high with career development, learning,
and succession planning.
ACTIONS to do the unnatural and be more effective:
Leaders enhance strengths and develop plans to improve the weaknesses
of their team members. Below are some suggestions.
• Hold one-on-one meetings with your direct reports to coach
and mentor. (See Chapter 5 about Developing Others for
more tools on how to do this.)
• Encourage team to share core competencies by cross training.
• Spread your knowledge and develop your successors.
11. MEETING MASTERY AND MEETING MENACE
In reading Paulette Jones’s Star Profi le you probably noticed
how many of her actions revolve around the types of meetings she
holds. Meetings are the primary tools of a leader. They are the executive
playing field where leadership is most on display. In many organizations,
over 50% of an executive’s time is spent in meetings. When