Leading with Emotional Intelligence: Hands-On ... - always yours

202 LEADING WITH EMOTIONAL INTELLIGENCE
the type of feedback Coach Wooden gave in his winning history.
Wooden’s feedback to his players was 80% positive; while the average
coach’s feedback is 80% negative and only 20% positive.
Coach French thought he and his staff were pretty positive,
but then he checked videotapes of the practices and scored it for
positive and negative feedback. He was surprised to fi nd out that
60% was negative! French immediately made changes and the next
season he got it up to 50% positive, with the goal for the next year
being to increase it to 60%.
In the business world, it is very rare for teams to examine their
performance to decide what works and what they can do differently,
let alone watch themselves on videotape.
BUSINESS APPLICATION
• How often are you giving positive feedback to co-workers
and direct reports?
• Is the feedback immediate and helpful?
• Is your feedback successfully received?
• How often does your team as a whole evaluate your
performance?
(Chapter 4 gives specific tools for your team to assess its
effectiveness.)
10. FOCUS ON STRENGTHS
Coach French makes sure that he shows fi lm clips of the team
doing their offense and defense correctly. He knows that, from a
motivational standpoint, he will get more effort from them if they
focus on what they are doing right.
An athlete’s confidence is critical to his or her performance, and
focusing on strengths while balancing negative feedback ensures a
confident performer. In the business world, your performer’s confidence
level is also critical, although many managers don’t take this