Leading with Emotional Intelligence: Hands-On ... - always yours

144 LEADING WITH EMOTIONAL INTELLIGENCE
EARLY LEARNING EXPERIENCES
“It seems that all of my life I have expressed [the Teamwork]
competencies. I was president of my class in high school, and these
leadership qualities have always seemed to be natural for me.
“Demonstrating these competencies has never been a conscious
effort on my part. I can’t ever remember a time in my life when I
did not use them. Perhaps my perspective comes from the fact that
I was one of six children growing up. (I was the fi fth born out of
the six children.) My father died when I was three years old and my
mother raised all six of us by herself. We had to work together as a
unit, and lack of teamwork was just not an option. We all learned
that our strength and security lay in our numbers. It was ‘us’ trying
to survive and we had to stick together to do it. That was my mom’s
message.”
10 SECRETS & CURRENT PRACTICES OF
PAULETTE JONES—STAR PERFORMER
Below are strategies that Jones and other managers at NMB use to
be Stars. Read through the strategies and pick one or two to try out.
1. START THE DAY WITH “AN ATTITUDE OF GRATITUDE”
“As I drive to work each day, I mentally walk through a list of
things that I am grateful for (e.g., my family, health, and job). I also
specifically think of individuals on the team who I am particularly
grateful for. By the time I have gone through this exercise, I am
ready to start the day feeling uplifted.”
2. FOCUSED GREETING OF PEOPLE
“I believe it is important to greet people in such a manner as
to indicate that you are glad to see them and that you view this
individual as an important person. A strong handshake, direct eye
contact, and a display of genuine interest in the person conveys the