Leading with Emotional Intelligence: Hands-On ... - always yours

300 LEADING WITH EMOTIONAL INTELLIGENCE
QUESTIONS AND ACTION APPLICATIONS
• Talk with your team about the differences between a dialogue
and a discussion.
• Establish when you should have a dialogue versus a
discussion.
• Clearly identify when you are in the dialogue process versus
the discussion process.
12. DIALOGUE ROLES
In order to make quality decisions, it is useful to identify and
clarify the following four dialogue roles. Ideally, each role should
have a voice. This ensures that you are engaged in a lively dialogue
rather than a discussion.
Dialogue roles raise the awareness of the team so that decisions
are not just coming from the loudest or most confident person. In
some meetings, people feel that their responsibility is only to “move”
new ideas and thus fail to integrate them with other responses or
determine how to implement them effectively.
THE FOUR KEY DIALOGUE ROLES ARE:
MOVER—Moves a new idea forward to the group.
OPPOSER—Opposes or disagrees with the moved idea.
SUPPORTER—Supports either the moved or opposed idea and
may add onto another idea.
INTEGRATOR—Pulls together the differing ideas, looks for
“both/and” solutions, summarizes and refocuses the group, and keeps
the end in mind. The integrator role is the one the facilitator usually
takes, but anyone on your team can take it on.