Leading with Emotional Intelligence: Hands-On ... - always yours

INDEX
Accountability and consequences, 154
Accurate self-assessment
defi ned, 69
emotional intelligence and, 25
interview questions on, 216–17
Achievement orientation
defi ned, 69
emotional intelligence and, 25
interview questions on, 211–12
Acknowledging what other people say,
252–53, 268
Action Plans, Star Performer
communication and empathy skills
and, 257, 301–2
defi ned, 76, 80–82
developing others and, 207, 242–43
review of, 305–11
scorecard for 311–13
self-confidence and, 137–39
self-control and, 106–8
teamwork, collaboration, and, 186–87
Adaptability
defi ned, 69
emotional intelligence and, 25
interview questions on, 211
Affect labeling, 94–95
Age and Emotional Quotient (EQ), 12
Amygdala hijack. See also Emotional
Self-Control
description of, 58, 59, 85–88
Emotional Audit for preventing,
96–99
famous hijacks, 88–92
reappraisal and, 106
triggers that arouse your amygdala,
105
Appreciation of differences, 153–54
Argyris, Chris, 291, 296
Arledge, Roone, 201
333
Assessments
Derailer Detector, 71, 75–78
EI Star Profi le, 15, 17, 62, 67–71
team assessment, 182–84
tips on taking, 66–67
Assumption ladder, 289–95
Attending behavior, 267–68
Attitude of gratitude, 144
Audience for this book, 13–14
Audit, Emotional, 96–99
Auditory style, 280, 281
Baby Boomers, 12, 23, 24
Ballmer, Steven, 37
Bar-On, Reuven, 7, 8
Bar-On model, 8
Bassie, Laurie, 20
BAT teams (Business Acquisition
Teams), 146
Baumeister, Roy, 100
Behavioral questioning
behavioral question list, 208–19
benefits of, 208
rating scale for, 219–22
Being on your case versus being on your
side, 117–22
Belotti, Mike, 44
Bennis, Warren, 2, 18, 32, 114
Berkshire Hathaway, 28
Blinking words, 260
Body language, 261, 267–68
Bonds, building
defi ned, 70
emotional intelligence and, 25
interview questions on, 210
team meetings and, 196–97
Bosses, Debilitating
description of, 71–72
protection from, 74–75