Leading with Emotional Intelligence: Hands-On ... - always yours

270 LEADING WITH EMOTIONAL INTELLIGENCE
HOW PEOPLE FILL IN THE WHITE SPACE
“I didn’t think we were in such trouble. This may be worse than
I thought. I wonder if I should start looking elsewhere.”
“If we are looking to purchase another company, that means
there will be layoffs and my job could be in jeopardy.”
“Oh no, with this going on in the executive office, they will never
have time to focus on my project. This is going to hurt my career
advancement.”
If you don’t fi ll in the white space, your people will, and you will
be reacting to all the misinterpretation.
Here is how you can fi ll in the white space with what is positive,
accurate, and constructive.
AN EXECUTIVE SAYS ABOUT A POSSIBLE ACQUISITION
“We are looking into all kinds of possibilities that will help us
maintain our viability and profitability. Right now there are a few
exciting opportunities. Now, because of due diligence, I can’t tell
you exactly what. But what I can tell you is our process. We have a
small team of seasoned executives who are looking at all the facts.
This will be a well-thought-out and informed decision. Our criteria
in the decision are that we:
“First, don’t interrupt our day-to-day business and focus.
“Second, that we keep all the talent here.
“Third, we want this to be growth for you and the company. We
want you to be a part of any changes that go on.
“We plan to have a monthly lunch meeting to answer your questions
and keep you informed. Contact me or my office if you have
questions.”
In this scenario, the leader tried to fi ll in the white space to the
best of his or her ability, answering many of the questions people
may have. If you can respond to the “unasked questions,” you build