01.10.2014 Views

Leading with Emotional Intelligence: Hands-On ... - always yours

Leading with Emotional Intelligence: Hands-On ... - always yours

Leading with Emotional Intelligence: Hands-On ... - always yours

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

BIBLIOGRAPHY 327<br />

Maslow, A. Toward a Psychology of Being. Princeton, NJ: Van Nostrand, 1968.<br />

McCaffrey, S. “Clintons Earn Big Bucks, But Have Big Bills,” Santa Barbara News-<br />

Press, June 15, 2002.<br />

McClelland, D.C. “Identifying Competencies <strong>with</strong> Behavioral-Event Interviews,”<br />

Psychological Science, Volume 9, Number 5, (1999) 331–339.<br />

Nadler, G. and Chandon, W.J. Smart Questions. San Francisco: Jossey-Bass, 2004.<br />

Nadler, R.S. Leaders’ Playbook. Santa Barbara, CA: Psyccess Press, 2007.<br />

Nadler, R.S. “Teamwork Is an Unnatural Act,” PIHRA Scope, Vol. XLXI, No. 6, June<br />

1998.<br />

Nancherla, A. “Please Boss Me Around,” Training and Development, December<br />

2009.<br />

Peterson, D. and Hicks, M.D. Development First. Minneapolis, MN: Personnel Decisions<br />

International, 1995.<br />

Pike, R.E. Creative Training Techniques, Amherst, MA: HRD Press, 2003.<br />

Pilling, B.K. and Eroglu, S. “An Empirical Examination of the Impact of Salesperson<br />

Empathy and Professionalism and Mercantile Salability on Retail Buyers’ Evaluations,”<br />

Journal of Personal Selling and Sales Management, 14 no. 1 (1994):<br />

55–58.<br />

Plotz, D. “Condoleezza Rice: George W. Bush Celebrity Adviser,” Slate, May 12,<br />

2000.<br />

Polman, D. “Dean’s Victory Marks Historic Shift in Party,” Santa Barbara News-<br />

Press, February 13, 2005.<br />

Raines, C. “Managing Millennials,” from Connecting Generations: The Sourcebook.<br />

2002 (13).<br />

Rath, T. and Clifton, D.O. How Full Is Your Bucket? New York: Gallup Press,<br />

2004.<br />

Robbins, A. Anthony Robbins’ Powertalk: Strategies for Lifelong Success, audiocassette,<br />

Robbins Research International, 1996.<br />

Rock, D. Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus<br />

and Working Smarter All Day Long. New York: Harper Collins, 2009.<br />

Salovey, P. and Mayer, J. <strong>Emotional</strong> <strong>Intelligence</strong>, Imagination, Cognition and<br />

Personality. 9(3), 185-211, 1990.<br />

Santa Barbara News-Press, June 15, 2002.<br />

Scholtes, P. The Team Handbook. Madison, WI: Joiner Associates, Inc., 1988.<br />

Schroeder, A. “Please Hold for Mister Buffett,” BusinessWeek, March 8, 2010.<br />

Seligman, M.E.P. Authentic Happiness. New York: Free Press, 2002.<br />

Sellers, P. “eBay’s Secret,” Fortune, October 18, 2004.<br />

Senge, P. The Fifth Discipline: The Art and Practice of the Learning Organization.<br />

New York: Doubleday, 1990.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!