Leading with Emotional Intelligence: Hands-On ... - always yours

154 LEADING WITH EMOTIONAL INTELLIGENCE
• Encourage the team to stay with ambiguity, creative
tension, and dialogue as long as possible. (See Dialogue vs.
Discussion in Chapter 6.)
• Do not rush into a decision.
• Embrace differences and recognize that holding opposite
and contrary ideas long enough can lead to breakthrough
ideas.
• Integrate differences and transform them into innovations.
8. ACCOUNTABILITY AND CONSEQUENCES
AVERAGE: Feels disappointed with the efforts of team members,
but fails to hold anyone accountable.
STAR: Discusses accountabilities and consequences up front,
before a project gets underway, and reviews them throughout the
project.
ACTIONS to do the unnatural and be more effective:
Leaders provide the road map for dealing with obstacles before they
arise. Below are some suggestions.
• Help individuals defi ne their roles and responsibilities and
make sure everyone is clear about them.
• Defi ne and clarify what success looks like.
• To eliminate problems later, converse about accountabilities
and consequences as part of the team’s formation.
9. ONGOING LEARNING AND RECOGNITION
AVERAGE: Completes a task, possibly congratulates the team,
and moves on to the next item on the “to do list.”
STAR: Takes time to reflect to discover if what worked can be
used again. Learns what not to do next time, decides who needs
to know this information, disseminates it, and designs formal and
informal celebrations for the win.