Leading with Emotional Intelligence: Hands-On ... - always yours

INDEX 339
eight strategies for, 92–106, 306
Fallen Stars stories illustrating
importance of, 83, 88–92
interview questions on, 209
as key competency, 25, 26
lack of self-control, 57–59, 76
Star Performer Action Plan and, 106–8
Self-management
age and, 12
competencies related to, 25, 69
emotional intelligence and, 9, 25
of great leaders, 65
Self-promotion and self-interest, 77
Seligman, Martin, 61
Semel, Terry, 48, 49
Senge, Peter, 290, 291, 295, 297
Service orientation
defi ned, 70
emotional intelligence and, 25
interview questions on, 212
The 7 Habits of Highly Effective People,
146, 180, 194, 201, 229, 266
Shared vision, 149–50
Shaw, George Bernard, 245
Shooting from the hip, 113–14
Shuttling exercise, 104
Siegel, Dan, 5, 83, 97, 101, 102
Signature strengths, 61
Six of 20 key competencies of Emotional
Intelligence, 7
SMART goals, 305
“Smartest person in the room” syndrome,
76
Smith, Dean, 203, 205, 228
Smithburg, William, 135
Snapshot Management, 158–60
Snell, Jim, 222–23
Soar with Your Strengths, 60, 226
Social awareness, 25, 70
Social Intelligence, 9
Social Intelligence, defi ned, 8, 9
Spencer, Lyle M., 259
Spencer, Signe, 259
Spitzer, Eliot, 100
SSBIR model for giving feedback, 284–89
Stand-ups (short team meetings), 165–66
Star Performer
competencies and derailers of, 24–28
defi ned, 10, 17, 24
Star Performer Action Plans
communication and empathy skills
and, 257, 301–2
defi ned, 76, 80–82
developing others and, 207, 242–43
review of, 305–11
scorecard for 311–13
self-confidence and, 137–39
self-control and, 106–8
teamwork, collaboration, and, 186–87
Star Performers, profi les of
Bill Clinton, 17, 50–53
Carly Fiorina, 32–35
Henrik Fisker, 109, 110–16, 303, 306
Jeffrey Immelt, 35–39
John Davies, 245, 246–57, 303, 309
Magic Johnson, 53–57
Mark French, 189, 191–207, 228, 303,
308
Meg Whitman, 17, 47–50
Paulette Jones, 141, 143–48, 155, 165,
303, 307
Pete Carroll, 17, 43–47
Sergey Brin, 40–43
Warren Buffett, 17, 28–32
Star Profi le assessments tool, EI, 15, 17,
67–71
Stein, Steve, 11
Stengel, Casey, 141
Stories, metaphors, and words, 277–81
Strengths
defi ned, 59
five characteristics of, 226–27
focusing on, 56, 60, 202–3
signature, 61
strategic use of, 78–80
stretching, 59–63
Stress
EQ, IQ, and, 84–85, 87, 88
procrastination and, 126–28
Stubbs, Tom, 193
Success log, 131–33
Success rules, 129–31
Sullivan, Dan, 61, 126
Supportive learning, 200–201
Systems thinking, 152
TalentSmart, 11, 12, 62
Team assessment, 182–84
Team climate when EQ, IQ decrease,
5, 6
Team meetings
before, during, and after, 162–63
bonding and, 196–97
purpose of, 146–47
roles within, 164–65
stand-ups or huddles, 145, 165–66