Leading with Emotional Intelligence: Hands-On ... - always yours

8 LEADING WITH EMOTIONAL INTELLIGENCE
IQ was considered the primary determinant of success, but our
IQ-idolizing view of intelligence is far too narrow. Instead, “Emotional
Intelligence” is now considered the strongest indicator of success in
the work world.
IQ, or Intelligence Quotient, and technical expertise help you
get your job. EI, or Emotional Intelligence, is what makes you a Star
Performer. IQ contributes only 4-10% toward a leader’s success. But
the higher up you are in an organization, the more Emotional Intelligence
determines your leadership success, contributing as much
as 85-90%. 6
Emotional Intelligence, aside from being the key ingredient for
success, can also protect an IQ drain or dive when either stress or
emotionality can affect cognitive functioning. Leaders with more
Emotional Intelligence are more adaptable, resilient, and optimistic.
Emotional Self-Control will be explored more in Chapter 2.
Today there are three main schools of Emotional Intelligence,
each with its own unique models and tools for measuring EI. Mayer,
Salovey, and Caruso’s abilities-based concept uses a self-assessment
instrument called the Mayer, Salovey and Caruso Emotional Intelligent
Test, or MSCEIT. The Bar-On model, developed by Reuven Bar-
On, uses the Emotional Quotient Inventory (EQi). And the Goleman,
Boyatzis and Hay Group model uses the 360-degree assessment
Emotional Competence Inventory (ECI) and Emotional and Social
Competence Inventory (ESCI). (See the Additional Resource section
for more information about these assessments and others.)
Now with advances in new fields such as Social Neuroscience,
Cognitive Social Neuroscience, and NeuroLeadership, we have
added “Social Intelligence” to the Emotional Intelligence concept
and vernacular to capture what Goleman calls “two person psychology:
what transpires as we connect.” 7 PET scans and functional
MRIs have added data to the dance between people’s brains when
they interact. These advances are adding to what we know about
leadership, “followship,” innovation, emotional regulation, cre-