Leading with Emotional Intelligence: Hands-On ... - always yours

INDEX 335
Derailers
of Bill Clinton, 52
of Carly Fiorina, 35
Fallen Stars stories and, 83, 88–92
of Meg Whitman, 50
of Pete Carroll, 47
Developing Others Competency
defi ned, 70, 189
11 strategies for developing others,
207–42
interview questions on, 215
as key area for executives, 25, 26
profi le of Mark French, 191–94
research on, 189–91
Star Performer Action Plan and,
242–43
13 secrets of Mark French, 194–207
Development F.I.R.S.T., 240–42
Dialogue roles, 300–301
Dialogue versus discussion, 298–300
Discretionary effort of team, 74
Disengaged workers, 72
Donahoe, John, 47
Dries, N., 10
Durbin, Dick, 90
Eaton, Greg, 54
eBay, 17, 47–49
Edick, Don, 248
Edwards, Brandon, 251, 254
Edwards, John, 100
Elfenbein, Hillary, 142
Emotional and Social Competence
Inventory (ESCI), 8, 10
Emotional Audit, 96–99
Emotional bank account, 266
Emotional Competence Inventory (ECI),
8, 10, 62
Emotional Intelligence, 7
Emotional Intelligence (EI)
benefits of developing, 10–11, 304
consequences for not raising, 304–5
defi ned, 9, 25
four areas of, 24–26
IQ versus, 7–9, 21–24
leadership crisis and, 21
tools for measuring, 8
20 competencies of, 25
Emotional Quotient (EQ)
age and, 12
defi ned, 7
IQ, technical expertise, or, 21–24
Emotional Quotient Inventory (EQi), 8,
11, 62
Emotional Self-Control
amygdala hijack and, 58, 59, 85–88
defi ned, 83, 84
eight strategies for, 92–106, 306
Fallen Stars stories illustrating
importance of, 83, 88–92
interview questions on, 209
as key competency, 25, 26
lack of, 57–59, 76
Star Performer Action Plan and, 106–8
Emotionally Intelligent Workplace, 24
Empathy Competency. See also
Communication Competency
competency companions of, 79–80
defi ned, 259
interview questions on, 209–10
as key area for executives, 25, 26
listening skills and, 259–69
as part of communication, 258
research on, 259
Star Performer Action Plan and, 301–2
in star profi le assessment, 70
Employees. See also Developing Others
Competency
disengaged, 72
11 strategies for developing, 207–42
mentoring, 155, 237, 254
training, 167–71, 253–54
what employees want, 73
EQ, IQ, Brain Drain Loop, 4–7
Erickson, Dennis, 44
Esprit de corps, 141
Everett, Todd, 88
Excellence, glimpses of, 227
Exceptions to the rule, 115
Expectations and guidelines, 150–51
“Expectations” teambuilding activity,
180–82
Experiential exercises, 172–80
Experiential training, 167–71
Facilitator, meeting, 165
Fallen Stars stories, 83, 88–92
Feedback
giving, 64, 284–89
mentoring and, 237–38
seeking, 241
timely, 201–2, 288
Feelings, flushing out, 259–62
Ferguson, Joel, 54
The Fifth Discipline, 290, 291, 295, 297
Fiorina, Carly, 32–35
Fisker, Henrik, 109, 110–16, 303, 306
Five pivotal people in your life, 134