Leading with Emotional Intelligence: Hands-On ... - always yours

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INDEX 335 Derailers of Bill Clinton, 52 of Carly Fiorina, 35 Fallen Stars stories and, 83, 88–92 of Meg Whitman, 50 of Pete Carroll, 47 Developing Others Competency defi ned, 70, 189 11 strategies for developing others, 207–42 interview questions on, 215 as key area for executives, 25, 26 profi le of Mark French, 191–94 research on, 189–91 Star Performer Action Plan and, 242–43 13 secrets of Mark French, 194–207 Development F.I.R.S.T., 240–42 Dialogue roles, 300–301 Dialogue versus discussion, 298–300 Discretionary effort of team, 74 Disengaged workers, 72 Donahoe, John, 47 Dries, N., 10 Durbin, Dick, 90 Eaton, Greg, 54 eBay, 17, 47–49 Edick, Don, 248 Edwards, Brandon, 251, 254 Edwards, John, 100 Elfenbein, Hillary, 142 Emotional and Social Competence Inventory (ESCI), 8, 10 Emotional Audit, 96–99 Emotional bank account, 266 Emotional Competence Inventory (ECI), 8, 10, 62 Emotional Intelligence, 7 Emotional Intelligence (EI) benefits of developing, 10–11, 304 consequences for not raising, 304–5 defi ned, 9, 25 four areas of, 24–26 IQ versus, 7–9, 21–24 leadership crisis and, 21 tools for measuring, 8 20 competencies of, 25 Emotional Quotient (EQ) age and, 12 defi ned, 7 IQ, technical expertise, or, 21–24 Emotional Quotient Inventory (EQi), 8, 11, 62 Emotional Self-Control amygdala hijack and, 58, 59, 85–88 defi ned, 83, 84 eight strategies for, 92–106, 306 Fallen Stars stories illustrating importance of, 83, 88–92 interview questions on, 209 as key competency, 25, 26 lack of, 57–59, 76 Star Performer Action Plan and, 106–8 Emotionally Intelligent Workplace, 24 Empathy Competency. See also Communication Competency competency companions of, 79–80 defi ned, 259 interview questions on, 209–10 as key area for executives, 25, 26 listening skills and, 259–69 as part of communication, 258 research on, 259 Star Performer Action Plan and, 301–2 in star profi le assessment, 70 Employees. See also Developing Others Competency disengaged, 72 11 strategies for developing, 207–42 mentoring, 155, 237, 254 training, 167–71, 253–54 what employees want, 73 EQ, IQ, Brain Drain Loop, 4–7 Erickson, Dennis, 44 Esprit de corps, 141 Everett, Todd, 88 Excellence, glimpses of, 227 Exceptions to the rule, 115 Expectations and guidelines, 150–51 “Expectations” teambuilding activity, 180–82 Experiential exercises, 172–80 Experiential training, 167–71 Facilitator, meeting, 165 Fallen Stars stories, 83, 88–92 Feedback giving, 64, 284–89 mentoring and, 237–38 seeking, 241 timely, 201–2, 288 Feelings, flushing out, 259–62 Ferguson, Joel, 54 The Fifth Discipline, 290, 291, 295, 297 Fiorina, Carly, 32–35 Fisker, Henrik, 109, 110–16, 303, 306 Five pivotal people in your life, 134
336 INDEX Flow, 61, 133 Focused greeting of people, 144–45 Focusing on strengths, 56, 60, 202–3 Folkman, Joseph, 59, 63, 78 Four areas of Emotional Intelligence, 24–26 Franklin, Benjamin, 31, 66 Freedman, Joshua, 88 French, Mark, 189, 191–207, 228, 303, 308 Gallwey, Tim, 45, 232 Gates, Bill, 28 General Electric (GE), 35–38 Generation X, 12, 23, 24 Generation Y, 12, 23. See also Millennials Giuliani, Rudy, 162 Gladwell, Malcolm, 136–37 Glimpses of excellence, 227 Global Initiative, 51 Goal setting and self-assessments, 199–200 Goals SMART, 305 unrealistic, 124–29 Goleman, Boyatzis and Hay Group model, 8, 9, 10, 11, 63 Goleman, Daniel, 7, 9, 24, 58, 63, 85, 86 Google, 40–42 Gratification, inability to delay fallen heroes and, 57–58 marshmallow study illustrating, 58–59 Gratitude, attitude of, 144 Great Recession, 3, 18 Greaves, Jean, 11 Greeting people, 144–45 Gut feelings, 114, 137 Helu, Carlos Slim, 28 Hess, Stephen, 51 Hewlett Packard (HP), 32, 33 Hicks, Mary Dee, 240 Hijack, amygdala. See also Emotional Self-control description of, 58, 59, 85–88 Emotional Audit for preventing, 96–99 famous hijacks, 88–92 reappraisal and, 106 triggers that arouse your amygdala, 105 Hiring executives with strong EI competencies, 197–98, 207–8. See also Interviewing techniques Holyfield, Evander, 92 Humor and teamwork, 147 Iacocca, Lee, 135 Identifying triggers, 105 Immelt, Jeffrey, 17, 35–39 Impulse control, lack of, 76. See also Hijack, amygdala Influence skills defi ned, 70 emotional intelligence and, 25 interview questions on, 212–13 Ingram, Harry, 260 Initiative defi ned, 69 emotional intelligence and, 25 interview questions on, 208–9 self-confidence and, 80, 114 Initiatives, micro-, 63–66, 159 Input + 1, 228 Inquiry skills, 295–97 Inspirational leadership defi ned, 70 emotional intelligence and, 25 interview questions on, 217–18 Intention/interpretation gap, 272–77 Intention/Interpretation Quotient (iiQ), 275–76 Interview Rating Scale, 219–22 Interviewing techniques behavioral question list, 208–19 benefits of behavioral questioning, 208 IQ (Intelligence Quotient) amygdala hijack and, 85–88 Emotional Intelligence (EI) versus, 4, 7–9, 21–24 stress and, 84–85, 88 Jobs, destruction of, 3 Johari Window, 260 Johnson, Earvin, Sr., 54 Johnson, Magic, 53–57 Jones, Myron, 223 Jones, Paulette, 141, 143–48, 155, 165, 303, 307 Jordan, Michael, 56 Jordan-Evans, Sharon, 73 Kaye, Beverly, 73 Kehoe, Louise, 34 Kelley, Robert, 24, 142 Kerry, John, 250 Kilts, Jim, 29 Kinesthetic style, 280, 281 Kolbe Assessment, 251, 268
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PRAISE FOR LEADING WITH EMOTIONAL I
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“Leading with Emotional Intellige
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“Dr. Reldan Nadler has provided a
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LEADING WITH EMOTIONAL INTELLIGENCE
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This book is dedicated to Martin S.
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CONTENTS PREFACE ACKNOWLEDGMENTS IN
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CONTENTS xiii CHAPTER THREE: SELF-C
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CONTENTS xv Experiential Teambuildi
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CONTENTS xvii 3. White Space Issues
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PREFACE As a psychologist doing exe
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ACKNOWLEDGMENTS Iwould like to firs
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INTRODUCTION WHY EMOTIONAL INTELLIG
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INTRODUCTION 3 All of us have exper
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INTRODUCTION 5 LEADERS’ CONSEQUEN
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INTRODUCTION 7 Great leaders, like
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INTRODUCTION 9 ativity, and decisio
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INTRODUCTION 11 the Emotional Quoti
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INTRODUCTION 13 all point to the pa
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INTRODUCTION 15 ▲ What can I do a
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CHAPTER ONE ARE YOU A STAR PERFORME
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ARE YOU A STAR PERFORMER OR JUST AV
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CHAPTER TWO EMOTIONAL SELF-CONTROL
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EMOTIONAL SELF-CONTROL TOOLS AND ST
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CHAPTER THREE SELF-CONFIDENCE TOOLS
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SELF-CONFIDENCE TOOLS AND STRATEGIE
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CHAPTER FOUR TEAMWORK AND COLLABORA
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TEAMWORK AND COLLABORATION TOOLS AN
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CHAPTER FIVE DEVELOPING OTHERS TOOL
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DEVELOPING OTHERS TOOLS AND STRATEG
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CHAPTER SIX COMMUNICATION AND EMPAT
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COMMUNICATION AND EMPATHY TOOLS AND
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Page 308 and 309: COMMUNICATION AND EMPATHY TOOLS AND
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Page 334 and 335: THE GAME PLAN 311 5. What will keep
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Page 338 and 339: NOTES INTRODUCTION 1. W. Bennis,
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Page 346 and 347: BIBLIOGRAPHY Alexander, J. “From
Page 348 and 349: BIBLIOGRAPHY 325 Everts, D. “Carl
Page 350 and 351: BIBLIOGRAPHY 327 Maslow, A. Toward
Page 352 and 353: ADDITIONAL RESOURCES The following
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Page 356 and 357: INDEX Accountability and consequenc
Page 360 and 361: INDEX 337 Le Doux, Joseph, 86 Leade
Page 362 and 363: INDEX 339 eight strategies for, 92-
Page 364 and 365: ABOUT THE AUTHOR Dr. Reldan S. Nadl
Page 366 and 367: HOW TO ENGAGE THE AUTHOR TO BRING E
Page 368: Go to our website for more informat
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