Leading with Emotional Intelligence: Hands-On ... - always yours

ARE YOU A STAR PERFORMER OR JUST AVERAGE? 25
definition of Emotional Intelligence is “exhibiting a good balance of
personal and social competencies in four distinct areas or clusters:
Self-Awareness—Understanding yourself
Self-Management—Managing yourself
Social Awareness—Understanding others
Relationship Management—Managing others”
Again, the goal is not to be a Star in every competency inside
of each of the four clusters, but to have a good balance of competencies
across the four areas listed above. Typically having 9 or 10
competencies across the four clusters is what it takes to be a Star
Performer. 17 The following diagram represents the four distinct
areas and lists the 20 competencies:
THE 20 COMPETENCIES OF EMOTIONAL INTELLIGENCE 18
PERSONAL
Self-Awareness
Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence*
Self-Management
Emotional Self-Control*
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Initiative
SOCIAL
Social Awareness
Empathy*
Organizational Awareness
Service Orientation
Relationship Management
Influence
Inspirational Leadership
Developing Others*
Building Bonds
Teamwork and Collaboration*
Conflict Management
Communication*
Change Catalyst