Leading with Emotional Intelligence: Hands-On ... - always yours

INDEX 337
Le Doux, Joseph, 86
Leaders. See Profi les of Star Performers
Leaders, underperforming, 18–19
Leadership, inspirational, 25, 70, 217–18
Leadership Point of View, 195
Leadership Scorecard, 312–13
Leadership skill
bottom line and, 20
Brain Drain Loop and, 5, 6
gap, 18–19
power of, 73–74
Leading with Emotional Intelligence
intended audience for, 13–14
key benefits from, 14–15
overview and plan for using, 15–16
Learning. See also Training
meta learning, 170
ongoing, 154–55
supportive, 200–201
Left-hand column strategy, 297–98
Lewinsky, Monica, 51
Libet, Benjamin, 100
Lieberman, Matthew, 87, 95
Listening
Saturday sessions of, 38
seven barriers to, 265
thinking instead of, 264–65
Listening skills
acknowledging, 252–53, 268
attending behavior, 267–68
flushing out feelings, 259–62
four levels of listening, 262–64
matching and mirroring, 268
rapport-building skills and, 264–69
Lubick, Sonny, 44
Luckner, John, 228, 278
Luft, Joseph, 260
Marshmallow study, 58–59
Maslow, Abraham, 45
Matching and mirroring, 268
Materazzi, Marco, 88, 89
Mayer, John, 7, 8
Mayer, Salovey, and Caruso Emotional
Intelligence Test (MSCEIT), 8, 11
McCain, John, 32, 90
McGraw, Phillip, 134
McKee, Annie, 10
McMurrer, Daniel, 20
Meeting menace
checklist, 160–61
description of, 156–57
Meetings
checklist for, 166–67
guidelines for, 164
one-on-one, 200, 222–26
red flag, 145, 165–66
revenue gap, 145–46
Snapshop Management and, 158–60
team, 146–47, 162–63, 164–65
time spent in, 155–56
Mental models, 289–91
Mentoring, 155, 237, 254. See also
Developing Others Competency
Meta learning, 170
Metaphors, stories, and words, 277–81
Micro-initiatives, 63–66, 159
Middle managers, EQ scores of, 11
Millennials, 12, 23–24
Mindfulness
breathing awareness, 103
description of, 101–2
quotations, 83
shuttling exercise for, 104
Mindsight, 5
Mistakes, admitting, 115, 203–4
Moskovits, Martin, 22–23
Myers-Briggs Type Indicator (MBTI),
199, 228, 268
Nadler, Reldan S., 278
“Nails” teambuilding activity, 172, 173–77
Neff, Tom, 20
Nelson, Paula, 60, 226
Neuro-Linguistic Programming (NLP),
280–81
Neuroplasticity, 102
Norton, Byron, 262
Obama, President Barack, 36, 51
On your case versus on your side, 117–22
The One Thing You Need to Know, 61,
282
One-on-one meetings, 200, 222–26
Ongoing learning and recognition, 154–55
Opinions, third, 113
Organizational awareness, 25, 70, 215
Page, Larry, 40, 41, 42
Passion
fi nding your, 249–50
overused, 256
Pepermans, R., 10
Perceptioneering, 250