Leading with Emotional Intelligence: Hands-On ... - always yours

208 LEADING WITH EMOTIONAL INTELLIGENCE
Behavioral Questions for EI Competencies: Behavioral
interviewing techniques are a way to relate a candidate’s answers
to past experiences and to develop indicators for how this candidate
may respond and perform in the future. 9 Remember, the best
predictor for future behavior is past behavior. Some of the benefits
of behavioral questioning are:
• Spontaneity, as the candidate cannot give you a “canned,
prepared” response.
• The ability to watch the candidate’s thought process as he or
she selects an experience to speak about.
• The opportunity to see the candidate think and communicate
on his or her feet.
• Less exaggeration, as the response is tied to past concrete
experiences.
• Ease in establishing his or her lack of experience in an area.
2. BEHAVIORAL QUESTION LIST
Select two or three questions from the competencies below that
you feel are most important. After each set of questions is a list of
assessments to help you delve deeper. When you fi nish each interview,
rate the candidate using the Interview Rating Scale.
INITIATIVE
• Give me an example of extra efforts you have taken to get a
sale. What did you do or say?
• What is the biggest initiative you have taken and championed
at work?
• How did it work out? On a scale of 1-10, where 10 is the
highest, how would you rate the result? What would you
have done differently?