Leading with Emotional Intelligence: Hands-On ... - always yours

338 INDEX
Perfection Loop
countering, 128–29
description of, 124–25
procrastination and, 126–27
Perfectionism, 76, 126
“Performance and accountability”
teambuilding activity, 172–73, 177–80
Performance = Potential – Interferences,
232–33
Performance reviews, 204–5
Personal leadership, 152–53
Peterson, David, 240
Pike, Bob, 172
Pivotal people in your life, 134
Point of View (POV), Leadership, 195
The Power of Many, 49
Practice and the development of people,
195–96
Predictability, 92–94
Prefrontal cortex (PFC), 85–86, 87, 97
Preparation and communication, 253
Private time, 112–13
Procrastination, 126–27
Profi les of Star Performers
Bill Clinton, 17, 50–53
Carly Fiorina, 32–35
condensed interviews as, 7
Henrik Fisker, 109, 110–16, 303, 306
Jeffrey Immelt, 35–39
John Davies, 245, 246–57, 303, 309
Magic Johnson, 53–57
Mark French, 189, 191–207, 228, 303,
308
Meg Whitman, 17, 47–50
Paulette Jones, 141, 143–48, 155, 165,
303, 307
Pete Carroll, 17, 43–47
Sergey Brin, 40–43
Warren Buffett, 17, 28–32
Pyramid of Success, 201
Quality, products reflecting, 254–55
Question list, behavioral, 208–19
Questioning process in reappraisal, 106
Questions leaders face today, 3–4
Rapport-building skills, 264–69
Ratti, Franco, 10
Reading people, 251–52
Reappraisal, 106
Recession, Great, 3, 18
Recruiting stars, 197–98, 207–8
Red flag meetings, 145
Reflections on thinking, 122–24
Reitzle, Dr., 112
Relationship management, 9, 25, 70
Relationships, building, 198–99
Resilience, 2, 3
Responsibility for mistakes, taking, 115,
203–4
Retention and Engagement Drivers
Report, 73
Revenue gap meetings, 145–46
Riley, Mike, 44
Risk-taking, 76, 114, 170
Rock, David, 4, 86, 99
Russell, Bill, 53
Salovey, Peter, 7, 8
Saturday sessions of listening, 38
Scaling questions, 238–39
Schon, Donald, 296
Schwartz, Jeffrey, 100
Scribe, meeting, 165
Seattle Seahawks, 17, 43, 46
Secrets. See also Star Performers,
profi les of
of Henrik Fisker, 112–15
of John Davies, 249–57
of Magic Johnson, 55–56
of Mark French, 194–207
of Paulette Jones, 144–48
of Warren Buffett, 30–31
Secrets of Star Performers, reviewing,
15, 16
Self-assessment, accurate
emotional intelligence and, 25, 69
interview questions on, 216–17
Self-awareness, emotional
emotional intelligence and, 9, 25, 69
interview questions on, 216
self-control and, 92–94
Self-Confidence Competency
companions of, 78, 80
defi ned, 109
interview questions on, 210–11
as key area for executives, 25, 26, 69
research on, 110
Star Performer Action Plan and, 137–39
star profi le of Henrik Fisker, 110–12
10 secrets of Henrik Fisker, 112–15
10 strategies for self-confidence,
117–37, 306–7
Self-Control Competency
amygdala hijack and, 58, 59, 85–88
defi ned, 69, 83, 84