Leading with Emotional Intelligence: Hands-On ... - always yours

TEAMWORK AND COLLABORATION TOOLS AND STRATEGIES 143
encourage and draw others into an active commitment for the collective
effort?
STAR PROFILE: PAULETTE JONES,
DIRECTOR OF TECHNICAL AND STRATEGIC BUSINESS DEVELOPMENT,
NMB TECHNOLOGIES CORPORATION
Paulette Jones from 1998 to 2002 has held a variety of leadership
positions, from Director of Marketing and Sales of Keyboards
in North America to General Manager of Keyboards. When I interviewed
her in 2001, she was responsible for the management of
an 18-person computer keyboard team, a 30-member engineering
group, and a 6-person audio team. Jones’s direct activities included
product and program management, customer service, quality assurance,
and factory coordination. She had full profit-and-loss responsibility
for the company’s keyboard business in the United States.
Jones and her teams were successful in growing the Keyboard
business by 300% from 1998 to 2004 and increasing the Audio sales
by 566% during the same time period. Jones earned a B.S. in Computer
Sciences, and she holds an MBA from Pepperdine University.
She is a member of Mensa, is listed in International Who’s Who of
Business professionals, and held a Top Secret security clearance
with the U.S. Navy.
Paulette Jones has one of the best initial greetings I have ever
experienced and makes you feel appreciated and welcome. She has
a quick sense of humor, can be self-deprecating, and makes everyone
on her team feel special.
JONES WAS ASKED
• How did she learn this Teamwork competency?
• What does she do to be such an effective leader?
• What are her daily practices?
• What are the pitfalls she needs to be aware of?