Leading with Emotional Intelligence: Hands-On ... - always yours

TEAMWORK AND COLLABORATION TOOLS AND STRATEGIES 145
message that ‘I am truly glad to see you.’ I never actually thought
about this ‘skill’ until it was brought to my attention. This has never
been a conscious choice on my part.”
3. COMMUNICATION
“It is absolutely essential to present the team with accurate
and up-to-date information regarding our fi nancial performance,
achievement of stated goals, etc. We have placed a bulletin board
in a central location that contains easy-to-read graphs and charts.
These graphs and charts document our revenue, expenses, profitability,
and inventory value compared to our budgets and goals. All
members of the team have been trained in how to read and interpret
these graphs and all team members share a common vision.
Everyone knows how we are performing to goals at any time. In
addition to these tools for tracking our performance, the bulletin
board also includes easy-to-read charts that indicate the status
of our sales efforts to introduce new technologies to our major
customers.”
4. RED FLAG MEETINGS
“Daily red flag meetings are held in the team area and are
attended by all team members. These meetings are ‘stand-up’ meetings
that usually last anywhere from 5 to 15 minutes. The purpose of
these meetings is to raise red flags and to quickly identify resources
to address the issues raised. These meetings are the lifeblood of
communicating with the team members and are an essential tool
for quickly sharing critical information.”
5. REVENUE GAP MEETINGS
“These meetings are held immediately after the red flag meetings
and are also ‘stand-up’ meetings that last no longer than 5 or
10 minutes. Their purpose is to identify the current revenue for
each customer, the individual customer forecast for that month, and