Leading with Emotional Intelligence: Hands-On ... - always yours

PREFACE
As a psychologist doing executive coaching, leadership
development training, and consulting in organizations,
I have found the research, concepts, and application of
Emotional Intelligence (EI), also called Emotional Quotient
(EQ), to be a powerful selling tool and validation for this important
work. The additional knowledge sets of Social Intelligence, brain
neuroscience, and “mindsight” have added intrigue and hard science
to business performance. What CEO or organization doesn’t want
more Star Performers—successful leaders—in their ranks? But as I
began using the EI research and the Emotional Competence Inventory
(ECI) tool, I identified a significant gap between the big concepts
and how to apply them. Like you, leaders, managers, trainers,
consultants, and coaches want to know what will make them more
successful today and are less interested in the rigmarole of organizational
and personality theory. Simply put, when I began training
people in EI, I heard a lot of, “I think the concepts and goals are great.
Now, what can I do today to help raise my Emotional Intelligence?”
Numerous books and papers have been written on the topic,
but most are either too general or theoretical. I needed a resource
that was practical, accessible, and fi lled with specific strategies that
could easily be applied to help executives and their direct reports
raise their Emotional Intelligence without a lot of fuss or muss.
When I read a business or leadership book, I want to get one or two
“hard-hitting” actions that I can immediately apply. If successful,
these strategies can enrich the individuals’ and organization’s life
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