RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
After completing the steps above the following questions will be displayed during the designated
locker daily processing procedures. Please note what will happen based on the customer's
answers to these questions.
Locker Rental Locker Renewal Locker Return
Do you want to purchase the
locker convenience package?
Do you need to purchase a new
lock this year?
Did you lose the original lock that
was issued to you?
Answer Yes: Answer No: Answer Yes: Answer No: Answer Yes: Answer No:
Customer is
charged fee
linked to
LKPKG fee
type.
Customer is
NOT charged
the fee linked
to LKPKG fee
type.
Surveys and Promotions
Customer is
charged fee
linked to
LOCK fee
type.
Surveys and Promotions Overview
Customer is
NOT charged
the fee linked
to LOCK fee
type.
Customer is
charged fee
linked to
NRLK fee
type.
This following steps explain how to setup and use the Survey and Promotions feature in
WebTrac.
Customer is
NOT charged
the fee linked
to the NRLK
fee type.
In response to some customers who wanted to administer Satisfaction Surveys and hold
Promotional Drawing to promote their WebTrac site, VSI has added the following functionality to
RecTrac and WebTrac.
General Specifications:
• The survey "button" is displayed on all screens during a registered user’s web session.
• Customer must click the "button" to trigger the survey on all WebTrac screens, except for the
receipt. On the receipt screen, the survey automatically pops up.
• If registered user declines to answer the survey questionnaire or if the customer completes the
questionnaire, his/her RecTrac household is entered into the active promotion. If the customer
closes the survey window without accepting or declining, he/she is NOT entered into the
promotion.
• The survey is also offered to Guest logins, but guests cannot be entered into any drawing since
by default we don’t know who they are—they are not a valid RecTrac household.
• Whether or not there is an active promotion, the survey results are stored for reporting
purposes.
• Only one promotion can be active at a time.
• Only one set of survey questions can be active at a time.
• All survey questions are presented on one screen, with a Submit button at the bottom.
• Customers may take the survey and enter the promotion without actually having to purchase or
sign up for anything.
• The customer may take the survey as many times as he/she wants. However, he/she is only
entered into the active promotion once.
• The number of winners is variable—all winners may be selected in a random drawing and will
be notified by email, if the household’s email address is on file and accurate.
• The odds of winning depends on the total number of entries received during the promotion
period.
Vermont Systems, Inc. 97 06/09/08