RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
Enrolled the Wrong Family Member in the Correct Activity
• Cancel the registration for the incorrect family member using the Activity Cancel/Changes (Indiv) program
and select the "Apply the Refund to the Household’s Balance" option.
• Register the correct family member for the activity using the Activity Registrations program and allow the
credit balance to pay off the registration fees.
Entered an Incorrect Payment Amount for an Activity Registration
If you notice the error on the same day that the error was made:
• Process a payment reversal using the Global Payment Reversal program for the incorrect payment
amount, and use the original pay code as the reversal code. For example: if you processed a payment
with a pay code of 1 (check), you would use a reversal code of 1 (check).
• Process a payment for the correct amount using the Activity Payments program.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversal program, but change the Reversal Date
to the original processing date. Use the original pay code as the reversal code. For example: if you
processed a payment with a Pay Code of 1 (check), you would use a reversal code of 1 (check).
You will need an override password in order to change the date.
• Re-run your Cash Journal and G/L Distribution Report for the original date.
Entered the Wrong Pay Code for an Activity Registration
If you notice the error on the same day that it was made:
• Process a payment reversal using the Global Payment Reversal program and use the original payment
code as the reversal code. For example, if you processed a payment with a pay code of 1 (check), you
would use a reversal code of 1 (check).
• Process a payment for the activity using the Activity Payments program and use the correct Pay Code.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversal program and use the original pay code as
the reversal code. For example, if you processed a payment with a pay code of 1 (check), you would use a
reversal code of 1 (check). Change the reversal date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Processed an Activity Registration for the Wrong Household
If you notice the error on the same day that it was made:
• Process a cancellation for the family member in the incorrect household using the Activity Cancel/Changes
(Indiv) program. If you processed a payment for the incorrect household, use the original pay code as the
refund code. For example, if you processed a payment for the incorrect household with a pay code of 1
(check), you would use a refund code of 1 (check). Select the Refund from Cash Drawer Now option.
6/9/2008 290 Vermont Systems, Inc.