RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Sold the Wrong Item to the Right Household
If you notice the error the same day that the error was made:
• Process a POS reverse sale for the incorrect family member using the Point of Sale program. If you processed
a payment for the incorrect household, use the original pay code as the refund code. For example, if you
processed a payment for the incorrect household with a pay code of 1 (check), you would use a refund code of
1. Select the Refund from Cash Drawer Now option.
• Sell the item to the correct family member from the correct household using the Point of Sale program and
make the payment using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a POS reverse sale for the incorrect family member from the incorrect household using the Point of
Sale program and use the original pay code as the refund code. For example, if you processed a payment with
a pay code of 1 (check), you would use a refund code of 1. Change the refund date to the date the error was
made. Make any appropriate refund reference notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Sell the item to the correct family member from the correct household using the Point of Sale program and
make the payment with a the original pay code. Change the payment date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Rental Fixes/Corrections
Entered a Rental Deposit Payment in Error
If you notice the error the same day that the error was made:
• Refund the deposit using the Rental Deposit Changes program. Use the original pay code as the refund
code. For example, if the incorrect deposit payment was made with a pay code of 1 (check), then select 1
as the refund code. Select the Refund from Cash Drawer Now option.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Refund the deposit using the Rental Deposit Changes program. Use a Journal refund code.
Mistakenly Applied Money from a Deposit to the Rental Fees
If you notice the error the same day that the error was made:
• Process a payment reversal for the amount of the deposit against the reservation fees, using the Global
Payment Reversals program. Use the original pay code as the reversal code. For example, if the incorrect
payment was made with a pay code of 1 (check), then select 1 as the reversal code.
• Make a deposit payment for the same amount using the Rental Payments program and select the correct
pay code.
Vermont Systems, Inc. 299 06/09/08