RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
Chapter 12: Troubleshooting
My Demonstration Period Has Expired
1 Run the Demo Date Extension program (Utilities � System � Demo Date Update � Demo Date Extension).
You will need an access code from Vermont Systems, Inc.
2 Enter the access code and click OK.
3 All users will need to log out of RecTrac and log back in for the update to take effect.
Printers
Troubleshooting for the Eltron P310 Printer
Where can I go on the internet to find out more about Eltron card printers?
http://www.zebracard.com/
Can I set up the Eltron printer as a shared network printer?
The P300 or P310 can operate as a network printer. Eltron Tech Support has verified that the
printers will connect via Ethernet like any other printer, so all VSI Photo ID Card options
(multi-photo capture PCs with one or more ID card printers) will work as intended.
Do I have to use Eltron Wincard software to set up my pass templates?
No, you can use Microsoft Word or other software to set up card layout for reverse side
printing. However, Wincard software is easier since it was designed for this purpose.
How do I clean the Eltron card printer?
1 Use cleaning swabs to clean the print head every time you change the printer ribbon. The cleaning swabs can be
used whenever print anomalies appear on cards to remove visible deposits from the print head. It is important
never to use a sharp object to scrape deposits from the print head, as it may permanently damage the print head.
Follow the directions that come with the cleaning supplies.
2 Clean the drive rollers of your printer with a cleaning card (a two-sided adhesive card that cleans the drive rollers
by picking up dust and dirt that accumulate inside the printer). Regular use of the cleaning cards will keep your
card printer clean and maintain of the printer (print head, transport rollers, and magnetic encoder station). Follow
the directions that come with the cleaning supplies.
Troubleshooting for the Ovation Printer
The Ovation2 may need to print a couple passes before the print head is warmed up. The first few
passes may appear splotchy. It is recommended that you enter a beginning pass number prior to
the actual beginning pass number to avoid printing difficulties.
When printing passes, the barcode or any part of the text fades or is broken up.
If the text/barcode breaks up on the left side of the pass, then turn the green dial on the right
side of the printing mechanism counter-clockwise. If the text/barcode breaks up on the right
side of the pass, turn the dial clockwise.
Vermont Systems, Inc. 519 06/09/08