RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
• Reserve the court for the correct household using the Court Reservations program and make the payment
using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a cancellation for the incorrect family member from the incorrect household and use the original
pay code as the refund code. For example, if you processed a payment with a pay code of 1 (check), you
would use a refund code of 1 (check). Change the refund date to the date the error was made. Make any
appropriate refund reference notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Reserve the court for the correct household using the Court Reservations program and make the payment
with a the original pay code. Change the payment date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Reserved the Wrong Court for the Right Household
If you notice the error on the same day that it was made:
• Process a cancellation for the family member using the Court Cancel/Changes program. If you processed
a payment for the incorrect reservation, use the original pay code as the refund code. For example, if you
processed a payment for the incorrect household with a pay code of 1 (check), you would use a refund
code of 1 (check). Select the Refund from Cash Drawer Now option.
• Reserve the correct court for the household using the Court Reservations program and make the payment
using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a cancellation for the family member and use the original pay code as the refund code. For
example, if you processed a payment with a pay code of 1 (check), you would use a refund code of 1
(check). Change the refund date to the date the error was made. Make any appropriate refund reference
notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Reserve the correct court using the Court Reservations program and make the payment with the original
pay code. Change the payment date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Locker Fixes/Corrections
Updating Locker Charges After Processing a Locker Reservation
1 Go to Daily � Lock � Locker Cancel/Changes. You will proceed to the Locker Cancel/Changes Household
Selection screen.
2 Enter the household name and press Enter or locate the household through another available search option.
Press F1 for field-level Help as needed. You will continue to the Household Listing screen.
3 Highlight the correct household and click Select. You will proceed to the Locker Cancel/Changes screen.
4 Highlight the locker reservation for which you wish to update charges.
6/9/2008 302 Vermont Systems, Inc.