RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
Scenario Recommended Steps to Find and Fix the Problem:
OR
If the above steps don't yield you an answer, you may post the "cash over"
as a miscellaneous transaction for the day.
Cash Short If the Cash Journal and GL totals match, but you have less money than the
Cash Journal and GL say you should have:
RecTrac Out-Of-
Balance
Recount your cash drawer. You may have miscounted the total.
OR
If your cash drawer recount doesn’t change, match up each check and
credit card receipt by name or number to the Cash Journal Detail. You
may find that an extra payment was processed in RecTrac, with no money
put into your drawer. (This sometimes happens if you have setup RecTrac
to default to Full Payment on the payment screen, and you quickly
Enter/F2 through the payment screen, thus posting a payment that was
never made.) Unfortunately, if the money short is cash, it may be more
difficult to find out what household had a payment applied in error. If you
save copies of all receipts for the day, match them up with the cash drawer
items. To correct the problem, find the household in question, reverse the
transaction and process again with no payment.
OR
If the above steps don't yield you an answer, you may post the "cash
short" as a miscellaneous transaction for the day.
If your cash drawer totals match either the Cash Journal totals or the GL
Distribution totals but the Cash Journal and GL totals don't match each
other:
Run the Cash GL Comparison report. Find the transaction(s) that are out
of balance. Call VSI Customer Support at 1-877-883-8757 to report your
findings, and help with correcting the offending transaction.
OR
Troubleshooting - POS Peripherals
If the Comparison Report doesn't yield an answer, that is an indication that
RecTrac is out of balance with itself. Call VSI Customer Support at 1-877-
883-8757 to report your findings. You may be asked to fax supporting
documentation to help us solve the problem.
• In a POS environment you will have far better results printing to a physical or captured port. It’s much faster and
more automatic than Windows Print Manager with fewer variables to deal with during the printing process.
• If you experience line feed problems in RecTrac port printing to a local port (i.e., LPT1) with a 40 column printer
(Ithaca, etc) and it is the only printer directly attached to the PC, then NO printer should be setup. In this case,
RecTrac will use the Spooled print option.
• If only port printing, RecTrac sends raw text directly to the LPT port, so no print driver is necessary.
Scenario Solution
Cash drawer never
pops
1 Is the drawer locked?
2 Are all the cables (between the PC, the printer and the drawer) secure?
3 Is the printer to which the cash drawer is attached set up properly? Go to
Printer/Device Maintenance (Files �System � Device Maintenance). Select the
Vermont Systems, Inc. 525 06/09/08