RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
Scenario Solution
Pole Shows Part of
Message/Inventory
Item/Price – but Not
the Complete Text
continue.
7 Check to see if your pole's port is set up properly. In Windows, go to Control
Panel � System� Hardware � Device Manager. Double click on Ports and
then check the Properties of the Port in question.
8 If you notice that the computer focus does not go back to the current frame after
sending information to the pole display (in POS for example), adjust the Pole
Use Opt field entry on screen 2 in your Peripheral device settings. Add a
number (of seconds) after the V (for VSI Print) to indicate the number of
seconds to wait for VSIPrint to completely finish before refreshing the current
frame. For example, V1 or V2 or V3.
Adjust the pole settings on screen 2 in your Peripheral device settings as follows:
Pole Use Opt: Normal
Pole Init: 33,35,49
Pole Home: 13,33,35,50
Troubleshooting - POS Peripherals
• In a POS environment you will have far better results printing to a physical or captured port. It’s much faster and
more automatic than Windows Print Manager with fewer variables to deal with during the printing process.
• If you experience line feed problems in RecTrac port printing to a local port (i.e., LPT1) with a 40 column printer
(Ithaca, etc) and it is the only printer directly attached to the PC, then NO printer should be setup. In this case,
RecTrac will use the Spooled print option.
• If only port printing, RecTrac sends raw text directly to the LPT port, so no print driver is necessary.
Scenario Solution
Cash drawer never
pops
Cash Drawer pops
during a test print, but
won't pop when I
process sales receipts
or when I press Alt +
W.
1 Is the drawer locked?
2 Are all the cables (between the PC, the printer and the drawer) secure?
3 Is the printer to which the cash drawer is attached set up properly? Go to
Printer/Device Maintenance (Files �System � Device Maintenance). Select the
printer and click Change. On screen 1, check the Is A Cash Drwr Attached?
option. On screen 2, the Drawer device should be the same as the PRT device.
4 Are the users set up with correct default printers? Go to Device Assignment
(Files � System � Device Maintenance). Check the user/menu
group/workstation/defaults for clerks who will be using the workstation attached
to this cash drawer and printer.
5 Go to Daily � POS � POS. Press Alt + W. If it still does not pop, continue.
6 Check to see if your printer port is set up properly. In Windows, go to Control
Panel� System � Device Manager tab. Double click on Ports and then check
the Properties of the Port in question. Update Driver. See if it is ecp, epp, or
Printer Port. It MUST be Printer Port for Smart cash drawers to work, so if it is
set to anything but Printer Port, change it. Show all drivers and pick the standard
printer port and reboot the workstation.
Since you are able to print in one scenario and not the other it is likely that the
same printer is not being used for all three functions. To find out which printer is
the problem:
1 Go to Printer/Device Maintenance (Files � System � Device Maintenance).
Select the device and click Change.
2 On screen 1, check the Is A Cash Drwr Attached? option.
3 On screen 2, the Drawer device should be the same as the PRT device.
4 Go to Device Assignment (Files � System � Device Maintenance). Check the
Vermont Systems, Inc. 523 06/09/08