RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversals program and use the original pay code as the
reversal code. For example, if you processed a payment with a pay code of 1 (check), you would use a reversal
code of 1. Change the reversal date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Entered an Incorrect Payment Amount in POS Processing
If you notice the error on the same day that the error was made:
• Process a payment reversal using the Global Payment Reversals program for the incorrect payment amount,
and use the original pay code as the reversal code. For example, if you processed a payment with a pay code
of 1 (check), you would use a reversal code of 1.
• Process a payment for the correct amount using the POS program.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversals program, but change the reversal date to the
original processing date. Use the original pay code as the reversal code. For example, if you processed a
payment with a pay code of 1 (check), you would use a reversal code of 1.
You will need an override password in order to change the date.
• Rerun your Cash Journal and G/L Distribution Report for the original date.
Processed a Sale for the Wrong Household
If you notice the error on the same day that it was made:
• Process a cancellation (return/refund) for the family member in the incorrect household using the Point of Sale
program. If you processed a payment for the incorrect household, use the original pay code as the refund code.
For example, if you processed a payment for the incorrect household with a pay code of 1 (check), you would
use a refund code of 1. Select the Refund from Cash Drawer Now option.
• Sell the item to the correct family member from the correct household using the Point of Sale program and
make the payment using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a reverse sale return/refund) for the incorrect family member from the incorrect household and use the
original pay code as the refund code. For example, if you processed a payment with a pay code of 1 (check),
you would use a refund code of 1. Change the refund date to the date the error was made. Make any
appropriate refund reference notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Sell the item to the correct family member from the correct household using the Point of Sale program and
make the payment with a the original pay code. Change the payment date to the date the error was made.
You will need an override password in order to change the date.
6/9/2008 298 Vermont Systems, Inc.