RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
Entered the Wrong Pay Code for a Pass Registration
If you notice the error the same day that the error was made:
• Process a payment reversal using the Global Payment Reversals program and use the original payment code
as the reversal code. For example, if you processed a payment with a pay code of 1 (check), you would use a
reversal code of 1.
• Process a payment for the pass type registration using the Pass Payments program and use the correct pay
code.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversals program and use the original pay code as the
reversal code. Change the reversal date to the date the error was made. For example, if you processed a
payment with a pay code of 1 (check), you would use a reversal code of 1.
You will need an override password in order to change the date.
• Process a payment for the pass type registration using the Pass Payments program and use the correct pay
code.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Processed a Pass Registration for the Wrong Household
If you notice the error the same day that the error was made:
• Process a pass cancellation for the incorrect family member using the Pass Cancel/Changes program. If you
processed a payment for the incorrect household, use the original pay code as the refund code. For example, if
you processed a payment for the incorrect household with a pay code of 1 (check), you would use a refund
code of 1. Select the Refund from Cash Drawer Now option.
• Register the correct family member from the correct household for the pass type using the Pass Registrations
program and make the payment using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a cancellation for the incorrect family member from the incorrect household using the Pass
Cancel/Changes program and use the original pay code as the refund code. For example, if you processed a
payment with a pay code of 1 (check), you would use a refund code of 1. Change the refund date to the date
the error was made. Make any appropriate refund reference notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Register the correct family member from the correct household for the pass type using the Pass Registrations
program and make the payment with a the original pay code. Change the payment date to the date the error
was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
6/9/2008 294 Vermont Systems, Inc.