RecTrac 10.1 Reference Guide

RecTrac 10.1 Reference Guide
• Process a payment reversal for the amount of the deposit against the reservation charges using the Global
Payment Reversals program. Use the original pay code as the reversal code. For example, if the incorrect
payment was made with a pay code of 1 (check), then select 1 as the reversal code. Change the reversal
date to the date that the error was made.
You will need an override password to change the date.
• Make a deposit payment for the same amount using the Locker Payments program and use a Journal pay
code.
Selected the Right Locker for the Wrong Person
If you notice the error on the same day that it was made:
• Process a cancellation for the family member in the incorrect household using the Locker Cancel/Changes
program. If you processed a payment for the incorrect household, use the original pay code as the refund
code. For example, if you processed a payment for the incorrect household with a pay code of 1 (check),
you would use a refund code of 1 (check). Select the Refund from Cash Drawer Now option.
• Reserve the locker for the correct household using the Rental Processing program and make the payment
using a payment code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a cancellation for the incorrect family member from the incorrect household and use the original
pay code as the refund code. For example, if you processed a payment with a pay code of 1 (check), you
would use a refund code of 1. Change the refund date to the date the error was made. Make any
appropriate refund reference notes in the Ref 1 and 2 fields.
You will need an override password in order to change the date.
• Reserve the locker for the correct household using the Rental Processing program and make the payment
with a the original pay code. Change the payment date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
Selected the Wrong Locker for the Right Person
• Process a Detail Change for the family member using the Locker Cancel/Changes program.
• Reserve the correct locker by selecting it on the Detail Changes screen, and complete the transaction by
continuing to the payment screen and printing the receipt.
Trip Fixes/Corrections
Entered an Incorrect Payment Amount During Trip Reservation
Process
If you notice the error on the same day that the error was made:
• Process a payment reversal using the Global Payment Reversals program for the incorrect payment amount,
and use the original pay code as the reversal code. For example, if you processed a payment with a pay code
of 1 (check), you would use a reversal code of 1.
• Process a payment for the correct amount using the Trip Booking program.
Vermont Systems, Inc. 305 06/09/08