RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
Scenario Solution
Cash Drawer Dip
Switch Settings for
Smart Drawers
Peripherals
user/menu group/workstation/defaults for clerks who will be using the
workstation attached to this cash drawer and printer.
5 Go to Daily Processing�POS.
6 Go to Daily � POS � POS. Press Alt + W.
If printer is attached, dip switches on smart drawer should be:
Group of 8 (1,3,4 set to ON)
Group of 4 (all OFF)
IF NO printer attached, dip switches on smart drawer should be:
Group of 8 (1,3,4 set to ON)
Group of 4 (all ON)
End-Of-Day Troubleshooting
Scenario Recommended Steps to Find and Fix the Problem:
In Balance If your cash drawer tender totals match the Cash Journal tender types
exactly and the Cash Journal and GL totals match:
You are In Balance!
Tender Type Switch If the Cash Journal and GL totals match, but your cash drawer tender
totals do not match the Cash Journal tender types:
Recount your cash drawer. You may have miscounted among the different
tender types.
OR
If your cash drawer recount doesn’t change, match up each check and
credit card receipt by name or number to the Cash Journal Detail. You
may find that an incorrect payment type was processed for a transaction.
In the above example, a $10 credit card payment accidentally got
processed as a check, so the checks are over while credit cards are short
by the same amount. To correct it, find the erroneous transaction, reverse
it and reapply with the correct payment type.
Cash Over If the Cash Journal and GL totals match, but you have more money than
the Cash Journal and GL say you should have:
Recount your cash drawer. You may have miscounted the total.
OR
If your cash drawer recount doesn’t change, match up each check and
credit card receipt by name or number to the Cash Journal Detail. You
may find that an extra check or credit card item was put into your drawer,
but not processed in RecTrac. Unfortunately, if the extra money is cash, it
may be more difficult to find out what household it belongs to. If you save
copies of all receipts for the day, match them up with the cash drawer
items. To correct the problem, find the household in question, process the
transaction and apply the payment.
6/9/2008 524 Vermont Systems, Inc.