RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
Scenario Solution
Cash Drawer pops
during a test print, but
won't pop when I
process sales receipts
or when I press Alt +
W.
Cash Drawer Dip
Switch Settings for
Smart Drawers
Passes
printer and click Change. On screen 1, check the Is A Cash Drwr Attached?
option. On screen 2, the Drawer device should be the same as the PRT device.
4 Are the users set up with correct default printers? Go to Device Assignment
(Files � System � Device Maintenance). Check the user/menu
group/workstation/defaults for clerks who will be using the workstation attached
to this cash drawer and printer.
5 Go to Daily � POS � POS. Press Alt + W. If it still does not pop, continue.
6 Check to see if your printer port is set up properly. In Windows, go to Control
Panel� System � Device Manager tab. Double click on Ports and then check
the Properties of the Port in question. Update Driver. See if it is ecp, epp, or
Printer Port. It MUST be Printer Port for Smart cash drawers to work, so if it is
set to anything but Printer Port, change it. Show all drivers and pick the standard
printer port and reboot the workstation.
Since you are able to print in one scenario and not the other it is likely that the
same printer is not being used for all three functions. To find out which printer is
the problem:
1 Go to Printer/Device Maintenance (Files � System � Device Maintenance).
Select the device and click Change.
2 On screen 1, check the Is A Cash Drwr Attached? option.
3 On screen 2, the Drawer device should be the same as the PRT device.
4 Go to Device Assignment (Files � System � Device Maintenance). Check the
user/menu group/workstation/defaults for clerks who will be using the
workstation attached to this cash drawer and printer.
5 Go to Daily Processing�POS.
6 Go to Daily � POS � POS. Press Alt + W.
If printer is attached, dip switches on smart drawer should be:
Group of 8 (1,3,4 set to ON)
Group of 4 (all OFF)
IF NO printer attached, dip switches on smart drawer should be:
Group of 8 (1,3,4 set to ON)
Group of 4 (all ON)
End-Of-Day Troubleshooting
Scenario Recommended Steps to Find and Fix the Problem:
In Balance If your cash drawer tender totals match the Cash Journal tender types
exactly and the Cash Journal and GL totals match:
You are In Balance!
Tender Type Switch If the Cash Journal and GL totals match, but your cash drawer tender totals
do not match the Cash Journal tender types:
Recount your cash drawer. You may have miscounted among the different
tender types.
OR
6/9/2008 526 Vermont Systems, Inc.