RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
Reserved a Spot on the Wrong Trip for the Right Household
If you notice the error on the same day that it was made:
• Process a cancellation for the family member using the Trip Booking Cancel/Changes program. If you
processed a payment for the incorrect reservation, use the original pay code as the refund code. If you
processed a payment for the incorrect household with a pay code of 1 (check), you would use a refund code of
1. Select the Refund from Cash Drawer Now option.
• Reserve the correct locker for the household using the Trip Booking program and make the payment using a
Payment Code of 1 through 89.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a cancellation for the family member and use the original pay code as the refund code. For example, if
you processed a payment with a pay code of 1 (check), you would use a refund code of 1 (check). Change the
refund date to the date the error was made. Make any appropriate refund reference notes in the Ref 1 and 2
fields.
You will need an override password in order to change the date.
• Reserve the correct locker using the Trip Booking program and make the payment with the original pay code.
Change the payment date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
6/9/2008 308 Vermont Systems, Inc.