RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversals program, but change the reversal date to the
original processing date. Use the original pay code as the reversal code. For example, if you processed a
payment with a pay code of 1 (check), you would use a reversal code of 1.
You will need an override password in order to change the date.
• Re-run your Cash Journal and G/L Distribution Report for the original date.
• Process a payment for the correct amount using the Trip Booking program.
Updating the Charges After the Trip Reservation Process
1 Go to Daily � Trip � Trip Booking Cancel/Changes. Click Name Lookup. You will proceed to the Trip
Cancel/Changes Household Selection screen.
2 Enter the household name and press Enter or locate the household through another available search option.
Press F1 for field-level Help as needed. You will continue to the Household Listing screen.
3 Highlight the correct household and click Select. You will proceed to the Trip Cancel/Changes screen.
4 Highlight the trip for which you wish to update charges.
5 Click Update Charges. You will continue to the Trip Fee Update screen.
6 Make all appropriate fee changes. Press F1 for screen level help as necessary.
7 Click OK. You will return to the Trip Cancel/Changes screen.
8 Repeat steps 4–7 for each trip that is listed in the browser box for which you wish to update charges.
9 Click Payment/Refund. Depending on the changes you have made you will proceed to either the Trip Payment
Update or Trip Refund screen.
10 Make all appropriate changes. Press F1 for field-level Help as needed.
11 Click Print to save the payment information and proceed to the Output Selection screen.
Entered the Wrong Pay Code During the Trip Reservation Process
If you notice the error on the same day that it was made:
• Process a payment reversal using the Global Payment Reversals program and use the original payment code
as the reversal code. For example, if you processed a payment with a pay code of 1 (check), you would use a
reversal code of 1.
• Process a payment for the item using the Trip Booking program and use the correct pay code.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversal program and use the original pay code as the
reversal code. For example, if you processed a payment with a pay code of 1 (check), you would use a reversal
code of 1 (check). Change the reversal date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
• Process a payment for the item using the Trip Booking program and use the correct pay code.
6/9/2008 306 Vermont Systems, Inc.