RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal for the amount of the deposit against the reservation charges using the Global
Payment Reversals program. Use the original pay code as the reversal code. For example, if the incorrect
payment was made with a pay code of 1 (check), then select 1 as the reversal code. Change the reversal
date to the date that the error was made.
You will need an override password to change the date.
• Make a deposit payment for the same amount using the Rental Payments program and use a Journal pay
code.
Court Fixes/Corrections
Updating Charges on a Court Reservation after the Reservation
Process
1 Go to Daily � Court � Court Cancel/Changes. You will proceed to the Search Criteria screen.
2 Enter the Reservation Number or use another search method to locate the correct court reservation. Press F1
for field-level Help as needed.
3 Click OK. You will continue to the Court Cancel/Changes screen.
4 Highlight the appropriate court reservation in the browser box.
5 Click Update Charges. You will continue to the Court Fee Update screen.
6 Enter the appropriate fee changes and click OK to return to the Court Cancel/Changes screen where the new
fee will now be entered in the browser box listing.
7 Repeat steps 4–6 for each reservation within the browser box for which you need to update charges.
8 When you have updated all of the appropriate court reservations click the Payment/Refund button. You will
proceed to the Court Payment Update/Refund screen depending on the fee changes you made.
9 Enter all appropriate information depending upon your situation. Press F1 for field-level Help as needed.
10 Click Print.
Entered the Wrong Pay Code During Court Reservation Process
If you notice the error on the same day that it was made:
• Process a payment reversal using the Global Payment Reversals program and use the original payment
code as the reversal code. For example, if you processed a payment with a pay code of 1 (check), you
would use a reversal code of 1 (check).
• Process a payment for the item using the Court Payments program and use the correct pay code.
If you notice the error one or more days after the error was made:
NOTE: You should NOT change the date if you are running End of Shift Processing. In the
event you are running EOS, you should process this transaction using the Void Drawer
User ID.
• Process a payment reversal using the Global Payment Reversals program and use the original pay code
as the reversal code. For example, if you processed a payment with a pay code of 1 (check), you would
use a reversal code of 1 (check). Change the reversal date to the date the error was made.
You will need an override password in order to change the date.
• Rerun the Cash Journal and G/L Distribution reports for the date the error was made.
• Process a payment for the item using the Court Payments program and use the correct Pay Code.
6/9/2008 300 Vermont Systems, Inc.