RecTrac 10.1 Reference Guide

Reference Guide RecTrac 10.1
A Household has a ‘0’ Household ID Number
Run the Household Zero Delete program (Utilities � System � Household Utilities � Household Zero ID
Delete). Press F1 for field-level Help as needed.
On-Line Help Does Not Work Properly
Typical Error Messages: How to Proceed:
"An error exists in this Help file.
Contact your application vendor for
an updated Help file. (1024)"
"Cannot display the Help file. Try
opening the Help file again, and if you
still get this message, copy the Help
file to a different drive, and try again.
(136)"
"Cannot find or load the file
Roboex32.dll. This file should be
copied to c:\windows\system or a
directory in your path.
This error usually occurs if you are missing a .dll file.
The following .dll files are required based on your
operating system:
• Win98 users need the following .dll files in their
\WINDOWS\SYSTEM directory: ROBOEX32.DLL.
• Win-NT/200/XP users need the following .dll files in their
\WINNT\SYSTEM32 directory: ROBOEX32.DLL.
If they are missing, please contact VSI support at 1-800-
377-7427.
The error is most likely being caused by the GID file,
which is a Help Topics Dialog (Contents, Index, and
Find) database that gets created, and updated every
time any .HLP file is opened. The .GID file is a hidden
file that gets written to the same folder as the .HLP file
unless the folder is read only. The error you are getting
is caused because the Microsoft Help engine won't let
that file be used by more then one user.
There are two solutions:
1) You can delete the .GID file and force the operating
system to write the .GID to each user's local system. You
can do this by setting the network file permissions of the
directory that the .HLP file is located in, to Read Only or
Non-Writable. The Windows operating system will then
write the GID file to the users Windows\Help folder, which
should allow the .HLP to run properly.
2) You can copy the RT95.HLP, .GID and .CNT to
each users workstation, and make sure that their
Windows Registry entry is pointing to that local destination
folder.
Note: You may also want to search all your drives for
RT95.GID, and delete all instances of the file. An old
version of this file can compete with a current version
and cause problems.
Look in the \VSI\RECTRAC\MISC directory for a file
called helpdlls.exe. Run this file. It will extract several
.dll files into the \misc directory. Copy the roboex32.dll
file to your c:\windows\system or c:\winnt\system32
directory as the case dictates.
6/9/2008 400 Vermont Systems, Inc.