impactos da adoção das novas tecnologias bpm ... - GVpesquisa

GV Pesquisa
Centro de Estudos em
Tecnologia de Informação para Governo
Abstract
This article begins analyzing the new world in which we’re living, with a complete reconfiguration of the concept of
enterprise and organization in course, which, if by one side brings enormous opportunities of new and exciting
services for any government agency, by the other side implies in also enormous risks of loosing control over
government expenditures and activities, making it much more complex to identify and combat sources of
corruption and frauds. Here is where e-government may play a crucial role in bringing more control for citizens
over government agencies. The article presents a brief description of the traditional five e-government
implementation stages, and discusses how they may contribute with the reduction of corruption and frauds in
government processes.
Introduction
We are, surely, living a very special moment in which a complete reconfiguration of the concept of enterprise and
of any organization is in course. This new world in which we’re living - the new web of intercross relationships.
What seemed, in the past, to be an utopia, in which complete value chains would be the basis of any management
process, is now happening. We are just entering a very new world of new relationships, which means that all of we
have learnt about management is in a process of change, requiring a new way to look at organizations, what are
their roles, what effectively is competition, and how to operate and survive in this new reality.
More and more, strategy depends on the way we build, operate and manage whole business processes, and, for
that, information technology, including telecom, is the fundamental leveraging tool.
There is a clear perception that the agility to operate in that new world commanded by business chains is our
strongest challenge. This mean much more automation in parallel with much more need in flexibility!
This is true for a private company and yet more for any government agency, because, in this case, the web of
intercross relationships is much more wide, and if a government doesn’t succeed in operating with agility and
efficiency, the impact is much more profound, reducing the chance for a city, a region and a country to create
welfare for its citizens. More yet than any private owned company, governments must achieve a much higher level
of agility and efficiency.
Over the past several years, information technology soothsayers have preached about the transformational effects
of IT on federal agency programs. Under the rubric of electronic government, many agencies have embarked on
large IT initiatives to achieve these promised benefits. The enormous transformation this new world brings, with
more and more open frontiers for processes and organizations, also bring excellent opportunities for government
agencies to obtain new and high levels of efficiency in attending citizens demands.
New technologies, mainly those related to process integration (BPM – Business Process Management / BPMS –
Business Process Management Systems) in association to open and services oriented architectures (SOA), may
promote na imprecedent change in government processes and roles. In fact, BPM can boost e-gov (Bonner,
2001)
Smith & Fingar (2003) make it very clear when they call this new world as the “the third wave” in process
management, after the first wave of tasks improvement (Frederic Taylor as the most recognized formulator), the
second wave of process improvement through reengineering and systems integration (Michael Hammer is the
main author). The “third wave” is oriented to whole processes, beyond organizations frontiers.
This has much more impact on government agencies than on private companies, mainly because government
processes are much more broader and complex, with many more intercross relationships, which happens when
we intend to automate services – the fourth e-government stage.
In this new “third wave” of processes (and, therefore, organization models), even the term e-government seems a
little bit outdated, because there is less sense in dividing government and e-government, and also the
public/private divide.
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