impactos da adoÃ§Ã£o das novas tecnologias bpm ... - GVpesquisa

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GV Pesquisa Centro de Estudos em Tecnologia de Informação para Governo 3.2.13 APLICAÇÕES DE T.I. / SISTEMAS DE INFORMAÇÕES Pergunta Quais são as aplicações de T.I. / sistemas de informações em uso atualmente? Sistemas integrados corporativos (ERP-Enterprise Resources Planning ou GRP-Government Resources Planning) CRM - Customer (ou Citizen) Relationship Management Call-center Contact-center para atendimento multicanal (telefone, web, etc.) SCM - Supply-chain Management PDM - Product Data Management GIS - Geographic Information Systems / Geoprocessamento GPS - Geographic positioning systems Gerenciamento de projetos CAD - Computer Aided Design CAM - Computer Aided Manufacturing Respostas Figura 15 Aplicações de T.I. / sistemas de informações Análise O baixo índice de respostas a esta questão não permite inferências relevantes, mas destacam-se, nas indicações, sistemas integrados, call-centers, aplicações de geo-processamento e o gerenciamento de projetos. EAESP/FGV Av. Nove de Julho 2029 -CEP 01313-000 São Paulo, SP Tel. (011) 32817755 - tecgov@fgvsp.br - Acesse site do TecGov em www.fgvsp.br área Pesquisas e Publicações 40
GV Pesquisa Centro de Estudos em Tecnologia de Informação para Governo 3.2.14 APLICAÇÕES DE E-BUSINESS Pergunta Quais são as aplicações de E-Business em uso? Uso de website para informação e conteúdos Website interativo E-comemrce (vendas por Internet) Transações financeiras por Internet E-procurement (compras por Internet) Serviços por Internet Votação por Internet Respostas Figura 16 Aplicações de E-Business Análise Os principais usos de e-business indicados são relacionados ao uso da internet para informações/conteúdos e para o fornecimento de serviços aos cidadãos. EAESP/FGV Av. Nove de Julho 2029 -CEP 01313-000 São Paulo, SP Tel. (011) 32817755 - tecgov@fgvsp.br - Acesse site do TecGov em www.fgvsp.br área Pesquisas e Publicações 41
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impactos da adoÃ§Ã£o das novas tecnologias bpm ... - GVpesquisa

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