impactos da adoção das novas tecnologias bpm ... - GVpesquisa

GV Pesquisa
Centro de Estudos em
Tecnologia de Informação para Governo
Those new organization models may transform profoundly the way government agencies operate and interact with
citizens, companies and other kinds of organizations, and also with other countries governments and
organizations. New strategic roles may be in place of bureaucratic models, as shown in figure below:
Figura 83
Strategic roles of ITC and e-Government
In other words, these new organization model or strategic roles have the power to change the way in which
councils engage and work with their citizens, emerging the concept of e-Democracy: it can open the door to a
genuine, two-way dialogue and deliver democratic renewal from the grass roots up.
The objective of this paper is to highlight how the phases of e-government may play a crucial role to conduct an
organized proccess against cooruption and to promote transparency, bringing more control for citizens over
government agencies.
Corruption defined
Many authors and groups define and establish associations between ICT and, more specifically, e-government,
and frauds and corruption.
IBD - Inter-American Bank of Development adopts the following categorization of actions that constitute practical
corruption (the most common ones, but not exhausting):
• "Bribe" consists of the act to offer or to give something of value, with the purpose to influence the actions or
decisions of third, or to receive or to request any benefit in exchange for the entailed accomplishment of
action or omissions to the fulfilment of duties.
• "Extortion" or "Coercion" is the act or the practical to get some thing, to compel to the accomplishment of an
action, or to influence a decision by means of intimidation, threat or use of force, being able the contingent
damages or real to fall again on the people, its reputation, or its good.
• "Fraud" is all kinds of acts or omission that it looks to counterfeit the truth with the end to induce third to
presume the veracity of the fact to get an unjust advantage or to cause damages to third parties.
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