impactos da adoÃ§Ã£o das novas tecnologias bpm ... - GVpesquisa

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GV Pesquisa Centro de Estudos em Tecnologia de Informação para Governo Figura 112 Exemplo de integração: contratos projetos/obras gestão financeira orçamento/contabilidade Conclusão: isto muda tudo !! A possibilidade de integração abrangente de processos que as novas tecnologias trazem muda completamente as referências que temos hoje dos processos de governo, proporcionando maior transparência, muito maior agilidade, redução de fraudes, desvios e descontrole (à exemplo da “soma zero” em Contabilidade, processos inteiros dificultam desbalanceamentos, e, portanto, desvios); isto é, por exemplo, o que se conseguiu na estrutura de relacionamento integral entre os bancos. Com processos inteiros, mudam os serviços aos cidadãos e às empresas, o governo eletrônico se transforma em governo baseado em processos eletrônicos integrados coma sociedade. Referências bibliográficas Banks, Brian. Going with the work flow . Canadian Business. Toronto. Apr 1, 2002 , V.75, Issue 6, p.73-74. Bobcock, Charles. Beyond integration. InformationWeek. Manhasset. Sep 29, 2003 . Is. 957, p.41. BPM Solutions. Financial Executive. Morristown. Jan/Feb 2004 . V.20, Is.1, p.14 Chambers, M. Process optimization via neural network metamodeling. International Journal of Production Economics. Amsterdam. Sep 21, 2002 . V.79, Is.2, p.93-100. Colman, Robert. New structures for strategic growth. CMA Management. Hamilton: Feb 2004. Vol. 77, Iss. 9; p. 18. Darrow, Barbara. Integrating processes: The next Nirvana. CRN. The Newsweekly for Builders of Technology Solutions. Jericho. Sep 29, 2003 , I. 1064, p.45. Dubie, Denise. The power of process. Network World. Framingham. Dec 22-Dec 29, 2003 . V.20, Is.51, p-30. Erasala, Naveen. Understanding the Electronic Commerce Cycles of Change. Journal of Organizational Computing & Electronic Commerce, 2003, Vol. 13 Issue 1, p57. EAESP/FGV Av. Nove de Julho 2029 -CEP 01313-000 São Paulo, SP Tel. (011) 32817755 - tecgov@fgvsp.br - Acesse site do TecGov em www.fgvsp.br área Pesquisas e Publicações 184
GV Pesquisa Centro de Estudos em Tecnologia de Informação para Governo Evans, Bob. Improve processes for better business. InformationWeek. Manhasset. Jul 14-Jul 21, 2003, Issue 948, p. 112 Fingar, Peter & Bellini, Joseph. The Real-Time Enterprise - Competing on Time with the Revolutionary Business S-Ex Machine. Meghan-Kiffer Press. 2004. Foley, John & Murphy, Chris. 6 myths . InformationWeek . Manhasset . Jun 30, 2003 , Issue 946, p.30. Fuchs, Manfred. Changing employment relations, new organizational models and the capability to use idiosyncratic knowledge. Journal of European Industrial Training. Bradford: 2002. Vol. 26, Iss. 2-4; p. 154. Gartner Group. Enterprise Architecture Special Report: Overview. www4.gartner.com/pages/story.php.id.2230.s.8.jsp Gartner Group. Enterprise Architecture: Business Issues and Drivers. www2.cio.com/analyst/report566.html Halle, Barbara von. Accelerating BPM with Business Rules. The Brainstorm BPM Conference. Chicago. 2005. Hartman, Amir. Peak: Performance. Optimize. Manhasset. Sep 2003 . p.24-32. Lamont, Judith. BPM: no just for the big kids on the block. KM World. Camden. Jan 2004 . V.13, Is.1, p.8-9. Lawson, John. One-step screening and process optimization experiments. The American Statistician. Alexandria. Feb 2003 . V.57, Is.1, p.15-20 Lim, Sang-Gyu. The ins and outs of process positioning. ASQ Six Sigma Forum Magazine . Milwaukee. Aug 2003, V.2, Issue 4, p. 17-21 Minihan, Jim. BPM-Business Process Management. AIIM E - Doc Magazine. Silver Spring. Jan/Feb 2004 . V.18, Is.1, p.18. Morgenthal, JP. SOA - All or Nothing. The Brainstorm BPM Conference. Chicago. 2005. Nardy, Cid. Nova Estrutura Organizacional para o Banco Nossa Caixa. 2002. GV Consult. Fundação Getúlio Vargas. Orr, Ken. Leveraging Process Modeling for Business Value. The Brainstorm BPM Conference. Chicago. 2005. Puccinelli, Robert. BPO meets BPM . KM World . Camden . Oct 2003 , V.12, Issue 9, pS4. Remus, Ulrich. A blueprint for the implementation of process-oriented knowledge management. Knowledge and Process Management. Chichester. Oct/Dec 2003 . V.10, Is. 4, p.237 Rosen, Cheryl. A potent BPM brew. Optimize. Manhasset. Dec 2003 . P.21 Sankar, Yasin. Designing the learning organization as an information-processing system: some design principles from the systems paradigm and cybernetics. International Journal of Organization Theory and Behavior. Boca Raton: Winter 2003. Vol. 6, Iss. 4; p. 501. Silver, Bruce. New Directions in BPMS Technology. The Brainstorm BPM Conference. Chicago. 2005. Smith, Howard & Fingar, Peter. Business Process Management – The Third Wave. Meghan-Kiffer Press. 2003. Sweeney, Stephen E & Groves, Richard M. Working with the E-team. Medical Marketing and Media. Boca Raton: Sep 2003. Vol. 38, Iss. 9; p. 46. Tan, Chee Wee & Pan, Shan L. Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) . European Journal of Information Systems. Basingstoke: Dec 2003. Vol. 12, Iss. 4; p. 269. Torres, Norberto A. Competitividade com Tecnologia de Informação. Makron Books. São Paulo. 1995. EAESP/FGV Av. Nove de Julho 2029 -CEP 01313-000 São Paulo, SP Tel. (011) 32817755 - tecgov@fgvsp.br - Acesse site do TecGov em www.fgvsp.br área Pesquisas e Publicações 185
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impactos da adoÃ§Ã£o das novas tecnologias bpm ... - GVpesquisa

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