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GV Pesquisa<br />

Centro de Estudos em<br />

Tecnologia de Informação para Governo<br />

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Losers," European Journal of Marketing, (32:7/8), 1998, pp. 629-643.<br />

Orr, Ken. Leveraging Process Modeling for Business Value. The Brainstorm BPM Conference. Chicago. 2005.<br />

Penteado, Sônia. Gartner aponta rumos <strong>da</strong> TI. Computerworld. 7/1/2004.<br />

Perkins-Munn, Tiffany & Chen, Theodore. Streamlining project management through online solutions. The Journal of<br />

Business Strategy Boston:2004. Vol. 25, Iss. 1, p. 45-48<br />

Pew Internet & American Life. The Rise of the E-Citizen: How People Use Government Agencies' Web sites. Pew Internet<br />

& American Life Project, Washington, D.C., 2002.<br />

Pressiontt, Fernan<strong>da</strong>. Inclusão digital - Ci<strong>da</strong>dãos Conectados. Revista Teletime – 12/09/2003.<br />

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----------. (2003b). Improve processes for better business. InformationWeek . Manhasset. Jul 14-Jul 21, 2003<br />

Rainey, Steven. E-procuremetn platform lends seamless integration. Financial Executive. Morristown. Nov 2004. Vol. 20,<br />

Iss. 8, p. 50-51.<br />

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Tecnologia. Ministério <strong>da</strong> Ciência e Tecnologia. www.ibict.br. Em 10/11/2005.<br />

Reddick, Christopher G. (2004a). Empirical Models of E-Government Growth in Local Governments.E - Service Journal.<br />

Bloomington: Winter 2004.Vol.3, Iss. 2; pg. 59, 26 pgs<br />

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Remus, Ulrich & Schub, Stephan. Process optimization via neural network metamodeling. International Journal of<br />

Production Economics. Amster<strong>da</strong>m. Sep 21, 2002<br />

Remus, Ulrich. A blueprint for the implementation of process-oriented knowledge management. Knowledge and Process<br />

Management. Chichester. Oct/Dec 2003 . V.10, Is. 4, p.237<br />

Repetti, Steve. The Perfect Combination. Best's Review Oldwick:Sep 2004. Vol. 105, Iss. 5, p. 93-94<br />

Ronaghan, S.A. (2002), "Benchmarking e-government: a global perspective", United Nations/DPEPA, available at: http://<br />

unpanl .un.org/intradoc/groups/public/documents/un/ unpan003984.pdf<br />

Rosen, Cheryl. (2003). A potent BPM brew. Optimize. Manhasset. Dec 2003 . P.21<br />

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Rosenberger, Sieglinde. The Other Side of the Coin. Harvard International Review Cambridge:Spring 2004. Vol. 26, Iss.<br />

1, p. 22-25<br />

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An Exploratory Study," Information Economics and Policy, (14:1), 2002, pp. 75-93.<br />

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systems paradigm and cybernetics. International Journal of Organization Theory and Behavior. Boca Raton: Winter 2003.<br />

Vol. 6, Iss. 4; p. 501.<br />

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