impactos da adoção das novas tecnologias bpm ... - GVpesquisa

GV Pesquisa
Centro de Estudos em
Tecnologia de Informação para Governo
1 st Stage - Initial presence (which is the equivalent to the UN “emerging” stage): It includes the first movements
with the presence in the web, which should be, at this time, very common, even though we all know that many
government agencies and small municipalities are still beginning to enter this stage; in this stage of e-government
normally the aim is to simply have a cyberspace on the Internet and post information such as agency mission,
addresses, opening hours and possibly some official documents of relevance to the public. Contents are
predominantly static, obtained through static information sources, and filled in the website not necessarily in
response to citizen expectations.
• Frauds and corruption fighting: the dissemination of notices, bids, jobs needed and fulfilled, among so many
other examples, brings the first level of gained transparency. It is possible for anyone to know what is
published, much more easily than conventional midia. Even in the first level of transparency, at the moment
that differents government publish bids and services, their prices and due dates, they improve the community
with information that could to reduce administrative corruption, the first types of corruption in Government
(table 1).
2 nd – Stage - Intensive presence and interaction: In this stage, web presence is already consolidated, with many
and diverse contents being included in the web site, and with citizens and companies being able to have important
interactions (not yet transactions) with the government agency, such as downloading forms, e-mail contacts,
participating in inquiries and debate forums, searching for jobs, participation in bids, consulting laws and rules,
and so on. In this stage, because of the interaction, e-government may be able to involve citizens and companies
in the governance process and in the process of policy making and implementation. It is also, in this stage that
begin a more intense engagement between citizens and government, which promotes trust in government; more
sophisticated web sites “provide basic search capabilities, host forms to download, and linkages with other
relevant sites, as well as e-mail addresses of offices or officials. This stage enables the public to access critical
information online and receive forms that may have previously required a visit to a government office” .
• Frauds and corruption fighting: In this stage, citizens and companies may be much more aware of
government actions, and, with the possibility of two-way communication, it is possible for any government
agency to get feedback, included anonymous, of relevant facts, frauds and corruption information.
3 rd Stage - Services and financial transactions: In this third stage, it becomes possible to realize single
transactions online between government and citizens (G2C), companies/business (G2B) and other government
agencies (G2G), such as paying taxes, buying goods and services, land registration, renewal of ID cards, etc., on
a 24X7 basis; this stage promotes significant cost savings and accountability. Brazil is one of the innovators in
transactions being offered through kiosks located in public places. “This stage is characterized by allowing
constituents to conduct and complete entire tasks online. The focus of this stage is to build self-service
applications for the public to access online, but also to use the Web as a complement to other delivery channels.
Typical services that are migrated to this stage of development include tax filing and payment, driver’s license
renewal, and payment of fines, permits and licenses. Additionally, many governments put requests for proposals
and bidding regulations online as a precursor to e-procurement. This is the current stage for several agencies and
the most immediate target for many e-government initiatives worldwide. It not only highlights the benefits of 24x7
availability but also provides opportunities to develop cross-agency common, shared services”.
• Frauds and corruption fighting: In this stage it may be possible to make any information about transactions
available to anyone, which makes it much more difficult to hide fraudulent operations, which, by the other
side, contributes for not stimulating these kind of transactions.
4 th Stage - Horizontal and vertical integration: In this stage, services become more sophisticated and complete,
with a single point of contact, which makes government totally transparent to citizens. It implies the use of highly
integrated information systems, covering processes as a whole, so that all the effects of a transaction can be
completed. Web sites become “virtual agencies”. In this stage, information and services are organized by client
EAESP/FGV
Av. Nove de Julho 2029 -CEP 01313-000 São Paulo, SP
Tel. (011) 32817755 - tecgov@fgvsp.br - Acesse site do TecGov em www.fgvsp.br área Pesquisas e Publicações 144