Report of Indian Institute of Public Administration ... - Ministry of Power

Andhra Pradesh
• High rate of increase in the 11 kV lines and the distribution transformers is
on account of introduction of HVDS with single-phase distribution
transformers as well as small capacity three-phase distributions
transformers (16 kVA and 25 kVA).
4.3.10.1 High Voltage Distribution System
The High Voltage Distribution System (HVDS), being implemented by the
DISCOMs in Andhra Pradesh, aims at replacement of low voltage network by
high voltage network by installing a large number of smaller capacity 11
kV/400 volts transformers for supply to agricultural consumers. The benefits of
the implementation of HVDS are:
• Loss reduction;
• Prevention of unauthorised agricultural connections;
• Reduction in transformer failures; and
• Improvement in efficiency of pumpsets.
By the end of 2004-05, the number of pumpsets covered under HVDS was
more than 1.4 lakh. The DISCOMs are planning to bring the total agricultural
connections under HVDS in a phased manner. Detailed project reports,
covering more than 21 lakh pumpsets, have been sent to JBIC and REC for
obtaining financial support.
4.3.11 Customer Relations
Customer service was not getting adequate attention of the management in the
pre-reform period. Consumer service centres have now been established at
section level, where the complaints of the consumers are received and attended
to.
The objective of reforms is to provide quality power to consumers at
reasonable rates. In line with the above objective, APERC has taken steps to
ensure improvement in customer services. In this connection, APERC has
notified the following regulations:
• Standards of performance;
• Consumers right to information;
• Consumer grievance redressal procedure;
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