Report of Indian Institute of Public Administration ... - Ministry of Power

BILLING AND COLLECTION EFFICIENCY
Category
State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
Category-wise Number of Regular Consumers
No. of consumers as on 31 March
2001 2002 2003 2004 2005
Domestic 4041263 4240762 4378825 4494513 4673522
Non-domestic 701629 723633 744148 755500 776606
Commercial 6635 7864 7658 8512 8823
Agriculture 675471 656941 682640 704050 725120
Industry 165356 170969 178404 183492 190764
Mixed 11084 11505 11942 12074 13277
TOTAL 5601438 5811674 6003617 6158141 6388112
Energy billing is done by the private computer agencies on contract. There are two
softwares, one for large industrial consumers, whose billing is controlled centrally by
the Senior Accounts Officer (HT) at the company headquarters, and other software for
rest of the consumers. Total consumers are divided for billing on monthly and bimonthly
basis according to their supply voltage and category. They are further divided
into cycles (four cycles in a month). Tariff codes are assigned to the consumers
according to their category, supply voltage and nature of load. Various other usage
codes like – exemption in the electricity duty, relief to various consumers and
debit/credit of sundries are also in use.
Every week, input data in hard copy, comprising of master formats that contain all
information of new consumers added and for existing consumers, reading of meters,
status of meter, other correction advices, payment information of the consumers, etc.,
are sent to the computer agencies by the unit officers. The computer agency processes
the input data so received and provides the unit officer hard copies of energy bills,
ledgers, and other control reports like list of defaulting consumers, list of meter that
remained defective, etc. Every week, the same cycle is repeated. At the end of the
month, MIS reports, containing month-wise, category-wise energy sold, element-wise
assessment of revenue, payment received and outstanding remained against the
consumers are provided by the computer agencies to the unit officers as well as to
circle officers. According to the MIS reports, the entries in the books of accounts of
company are entered.
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