Report of Indian Institute of Public Administration ... - Ministry of Power

Maharashtra
• 25 ATPs were set up for bill collection in 2005-06. More are planned this year.
4. Step to improve performance parameters
• New instrumentation to continuously control optimum efficiency of the
generating plant in each shift being planned.
Status Quo/Sluggish Indicators
(i) Services to Consumers
• Data regarding actual achievements in reduction of interruptions, timely
release of connection after receipt of application from new consumers,
reduction of billing complaints, etc., was not immediately available. No
verifications of claims of improvement in these areas could be possible.
(ii) Steps to improve Performance Parameters
• Slow progress in fixing energy meters to all HV feeders and Distribution
Transformers; and
• Slow progress in reduction of arrears of revenue.
(iii) Building an efficient Organisational set-up
• Set up is hierarchical with decision making concentrated at HQ;
• Information System model is old. Needs considerable human effort and
time in obtaining required data, further the data so obtained may not be
current/ accurate;
• One finance department for all the four companies, so commercial decision
making may get delayed; and
• Structure not totally autonomous, unwieldy in respect of distribution
company, susceptible to political/government influence in day-to-day
operations.
ABSORPTION OF STAFF IN NEW COMPANIES
Though there was considerable resistance shown by the staff in restructuring of
MSEB, actual transfer of the staff to different companies has been smooth. This to
some extent was due to long existing separate cadres of staff and officers on
generation and T&D sectors and decision of allocating staff within T&D on ‘as-is-
where- is’ basis. Further the transfer scheme of Government of Maharashtra provided
for setting up of two committees for redressal of grievances on allocation, one for the
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