Report of Indian Institute of Public Administration ... - Ministry of Power

Gujarat
Payment of bills is accepted at post offices and at outsourced agencies.
Data about complaints handled is not maintained at headquarters level. Data regarding
consumer complaints received in Vadodara city circle is given in the table below:
Details of Complaints Handled in Vadodara City Circle
Year
No. of
consumers
Bills
Issued
No power
complaints
Meter
complaints
Billing
complaints
Payment
complaints
2002-03 435460 2671980 121851 9921 7014 4152
2003-04 457324 2800806 114514 9561 6624 3659
2004-05 479876 2952552 104702 9291 5987 3376
2005-06 508522 2979546 83562 5542 3562 3012
From the above, it is seen that the level of complaints have reduced considerably after
implementation of GIS in 2005-06.
Regulatory Issues
Gujarat Electricity Regulatory Commission was established in 1998. ARR petitions
were filed by the erstwhile GEB in 1999-2000 and 2004-05 and the Commission had
passed its orders on these. All DISCOMs filed ARRs for 2005-06 and 2006-07 in
January 2006 and the Commission has issued its orders for the year 2006-07 in respect
of each DISCOM.
The Commission has issued Regulations in respect of Open Access. These are to be
made applicable in two phases as given below:
Phase Load Level Effective from
I 5 MW and above
After intra-State ABT is put in place or
1 January 2006, whichever is later
II 1 MW and above 2 years after introduction of phase I
The Commission has issued a draft concept paper on MYT in August 2004 for
comments by stakeholders and the general public. Further action is awaited.
The Commission has issued Regulations in January 2005 defining performance of
utilities in safety, complaint handling, quality of power, reliability of the system,
complaints about meters/metering systems, release of new connections, complaints
about billing, reconnection of supply, issue of temporary supply, etc.
Forum for redressal of consumer grievances has been established and implementation
of anti-theft measures is in place. Progress of extending agricultural supply through
meters is around 30 per cent.
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