Report of Indian Institute of Public Administration ... - Ministry of Power

State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
By this Notification, the rights relating to procurement and bulk supply of electricity
were transferred from TRANSCO to the three DISCOMs.
For separating power trading function from TRANSCO w.e.f. 1 April 2004, the
Government of Rajasthan created the Rajasthan Power Procurement Centre on 1
March 2004. The RPPC works under the guidance of a Directional Committee headed
by Chairman, DISCOMs and comprises of all MDs of DISCOMs. The Chief Engineer
(CE), RPPC who is the overall administrative and functional in charge of RPPC is the
Member Secretary of the Committee.
Section 42(5): Forum for Redressal of Consumer Grievances
At present the following committees have been constituted for redressal of consumer
grievances.
Sub-divisional/Circle/SDO/ Collector level committee
Sub-div. Level
Committee
Internal Forum External Forum
Circle Level
Committee
6.44
SDO Level
Committee
Collector Level
Committee
(Monthly Meeting) (Monthly Meeting) (Weekly Meeting) (Monthly Meeting)
District Level Forum: Constituted by the Regulatory Commission under clause 51 of
Terms and Condition of Supply of Electricity 2004 (in pursuance of section 42 (5).
Settlement Committees
During the pre-restructuring period, the RSEB had set up Settlement Committees,
which were very successful. Every year, a large number of cases used to be disposed
of by these committees. These committees provided an efficient and a cost effective
mechanism for redressal of grievances and consequently the institution of cases in the
various Courts was significantly reduced. This mechanism continues even now in
Rajasthan.
The disposal of cases by the five tier settlement committees is quite impressive as
would be seen from the following table: